Anil Kumar Saroha
Program Manager
Noida
Summary
Program Manager experienced in organizing and coordinating complex programs to align with organizational goals. Delivered timely project completion and optimized return on investment through strategic guidance and efficient budget management. Fostered collaboration among cross-functional teams to drive innovative product development and achieve desired outcomes.
Overview
22
22
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Program Manager
Nagra Vision (Formerly as Conax Access System Pvt Ltd)
01.2018 - Current
- Led programs for service delivery (CAS for DTH & cable operators) for key accounts. Strategized, implemented, and maintained program initiatives that adhered to organizational objectives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Customer Success Manager – Associate Director
Conax Access System Pvt Ltd
02.2017 - 12.2017
- Helped customers manage their CAS operations and explored new opportunities related to service deliveries.
Head-B2B Network Deployment & after sales service. Presales & program management-India operation
Airtel Digital Tv
04.2011 - 08.2015
- (Head)- Deployment & Service B2B Operations, Process Design And Automation, product Engineering for field service deliveries (STB & its hybrid featured) MDU planning & operations, Capex & Opex control, inventory Planning, Trainings ,Quality Control –FTTH, Program management for DTH & Hybrid systems. Won CEO award for implementing DTH services deliveries for B2B vertical (First in Industry)
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Incident Manager-Telecom
Ericsson GSDC
06.2009 - 04.2011
- Managed first-level incident resolution for NOC operations serving GSM customers such as Airtel, Zain, Etisalat.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
- Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
Sr. Manager-Fixed Access
Reliance Communication
02.2008 - 06.2009
- Ensured reliable service delivery for fiber, landline, and content networks.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
MDU Engineer
Dish TV India Ltd
01.2006 - 02.2008
- Executed deployment strategies for MDU planning initiatives
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Planning & Deployment Engineer
Reliance Infocom
04.2004 - 01.2006
- Facilitated cluster planning for optical and copper systems
- Optimized resource allocation for deployments, effectively managing competing priorities and tight deadlines.
- Reduced downtime during deployments by closely monitoring performance metrics and proactively addressing issues.
- Increased customer satisfaction by providing timely and accurate updates on deployment progress.
Education
MBA (PGDBM) - Marketing
IMT
Ghaziabad01-2017
Diploma in Managment - Management
IGNOU
04.2001 -
Post Graduate Diploma - Mobile & Optical technology
Amity Institute of Telecom Technology & Management
Noida, India01-2004
B.Tech.- I.T. - undefined
Paranchal University
01-2003
12th - undefined
C.B.S.E
01-1998
10th - undefined
C.B.S.E
01-1995
Skills
- Project Oversight
- Service delivery management
- Stakeholder Engagement
- Stakeholder engagement
- Incident management
- Operations management
- Compliance Management
- Network planning
- Service design
Accomplishments
- CEO – customer Centric Award for B2B service
- CEO-Gold award for value Engineering
- Design of DTH E-Learning Module
- E- portal for service delivery & complete life cycle management
- Launch of Hybrid TV – VOD & Time shift Tv
- Product Value Engineering (STB & antenna)
Certification
e-MDP Certificate in Data science, Machine Learning & Artificial Intelligence from IIM Kozhikode -Completed - Nov 2023
Timeline
Program Manager
Nagra Vision (Formerly as Conax Access System Pvt Ltd)
01.2018 - Current
Customer Success Manager – Associate Director
Conax Access System Pvt Ltd
02.2017 - 12.2017
Head-B2B Network Deployment & after sales service. Presales & program management-India operation
Airtel Digital Tv
04.2011 - 08.2015
Incident Manager-Telecom
Ericsson GSDC
06.2009 - 04.2011
Sr. Manager-Fixed Access
Reliance Communication
02.2008 - 06.2009
MDU Engineer
Dish TV India Ltd
01.2006 - 02.2008
Planning & Deployment Engineer
Reliance Infocom
04.2004 - 01.2006
Diploma in Managment - Management
IGNOU
04.2001 -
B.Tech.- I.T. - undefined
Paranchal University
12th - undefined
C.B.S.E
10th - undefined
C.B.S.E
MBA (PGDBM) - Marketing
IMT
Post Graduate Diploma - Mobile & Optical technology
Amity Institute of Telecom Technology & Management
Education & Credentials
- E-MDP certificate in Data science, Machine Learning & Artificial Intelligence from IIM Kozhikode
- BIS standards Formulation & regulatory -Member of LITD 07 Committee (BIS regulation- for Digital Tuner in Tv)
Programming Language
- Python (Data Science/AI/ML)
- C & C++ (understand the concept of programming & language)
Personal Profile
- Date of Birth: 8th July, 1979
- Languages Known: English, Hindi
- Location Preference: Delhi-NCR
- Current Residence: Noida, Uttar Pradesh.