Anil Kumar Varma

• Manage functions to maintain the Accounts Receivables [ AR ]
• Credit Check, Collections, Dispute management.
• Analysing customer financial statements & Credit information from Dun and Bradstreet and CRMZ prior contract entry and approve/disapprove credit check based on evaluation
• Demonstrated capabilities in reconciliation, addressing misapplication of payment remittances, billing issues in alliance with other management and contracts.
• Worked with legal teams on accounts and disputes referred for legal action.
• Experience of frequent visits to clients in India (Media, Banking and e-commerce) for effective healthy customer relations and also addressing issues on expedited basis.
• Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
• Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
• Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
• Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions..
• Improved customer payment compliance through negotiating mutually agreeable repayment plans.
• Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
• Assisted in implementing procedures and policies to facilitate timely payments.
• Increased recovered amounts from written-off accounts with targeted recovery strategies.

• Responsible for collection of receivables using established collection procedures on a portfolio of customer accounts.
• Perform credit assessment of customers through financial statements review, ratio analysis, business and payment history analysis and review of credit reports like Dun & Bradstreet report, CRMZ, and publicly available material
• Understand Sarbanes Oxley control policies and its application to Global Credit and Treasury Services and ensure compliance.
• Working closely with Credit Manager, Sales, Production, Marketing & shipping team to resolve all the issues related to Billing, Product pricing, Shipping, Quality, Taxation etc.
• Lead and guided the team on Bad debt accounts and also lead the 180+ special project
• Worked on accounts affiliated in government jobs and tax exempt jobs, involving PG (personal guarantee and Tax exemption certificates)
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
• Mentored junior analysts, sharing best practices and fostering their professional development in credit analysis techniques.
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.

• Joined Scicom as Customer support executive, providing support to customers for all Nokia consumer products
• Selected for CCO (customer care officer) within eight months, handling only escalations and complaints
• Maintained excellent track record of quality scores and adherence to schedule and always aiming for customer delight
• Ensured speedy resolution of queries and grievances and enhanced knowledge about existing products and new releases.

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