Simran Sharma
Gurgaon,India
Summary
Results-oriented Accounts Receivable (AR) and Order-to-Cash (O2C) professional with 3+ years of experience in collections, cash application, reconciliation, dispute resolution, customer account management, and finance operations. Proven ability to improve collection efficiency, reduce unapplied cash, manage aging reports, and ensure compliance with SLA and SOX standards. Experienced in handling high-volume transactions and collaborating with cross-functional teams to improve process accuracy and customer satisfaction. Skilled in SAP, Oracle ERP, HighRadius, Advanced Excel, Tally ERP, and financial reporting tools. Seeking opportunities in AR, O2C, Collections, Cash Application, Finance Operations, and SAP-related domains.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Credit & Collections Specialist
Accenture Solutions Pvt. Ltd.
Haryana
04.2024 - Current
- Managing end-to-end collections activities for multiple customer accounts and ensuring timely recovery of outstanding invoices.
- Preparing aging reports (30/60/90+) and identifying overdue accounts to reduce bad debt exposure.
- Improved collection efficiency through proactive customer communication, payment follow-ups, and issue resolution.
- Collaborating with Customer Service, Cash Application, and Finance teams to resolve invoice disputes within SLA timelines.
- Maintaining accurate account reconciliations and ensuring adherence to SOX compliance and internal controls.
- Handling high-volume transactions while maintaining strong customer relationships and process accuracy.
- Addressed and resolved customer disputes to support favourable collection rates.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Trained and mentored new team members on scripts, company services and performance strategies to foster team success.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Performed customer credit checks and advised on credit limit adjustments.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
AR / O2C Specialist
Genpact India Pvt. Ltd.
09.2022 - 03.2024
- Handled cash application activities with high accuracy and ensured timely allocation of customer payments.
- Worked on unapplied cash, overpayments, short payments, deductions, and account reconciliation processes.
- Resolved Cash on Account (COA) cases through detailed research and coordination with cross-functional teams.
- Used Oracle ERP, HighRadius, Cora, and Setifi tools for AR operations, reporting, and issue management.
- Supported month-end closing activities and maintained accurate financial documentation.
- Contributed to process improvement initiatives that enhanced operational efficiency and reduced pending cases.
Education
MBA - Finance
Amity University
2024 - 2026
B.Com - Hons.
Delhi University
CBSE - Commerce Stream
Skills
iAccounts receivable and order-to-cash management
- Collections and customer follow-up
- Cash application and bank reconciliation
- Dispute and deduction resolution
- Aging reports and DSO reduction
- Customer account management
- SAP FICO and basics
- Oracle ERP proficiency
- HighRadius expertise
- Cora familiarity
- Sertify knowledge
- Advanced Excel skills (VLOOKUP, pivot tables, MIS reporting)
- SOX compliance and financial reporting
- Stakeholder management and communication
- Accounts receivable
- Customer service
- Financial reporting
- Team collaboration
- Positive attitude
- Customer service excellence
- Accounts receivable expertise
- Repayment plan negotiating
- Collections best practices
- Payment plan negotiation
- Customer credit checks
- Payment plan structuring
- Negotiation expertise
- Process improvement
Accomplishments
- Improved collection efficiency through proactive follow-up and dispute resolution management.
- Maintained high accuracy in cash application and reconciliation activities.
- Successfully handled high-volume AR transactions while meeting SLA targets.
- Recognized for strong stakeholder communication and problem-solving skills.
Custom Section
- SAP FICO Basics
- Oracle ERP
- HighRadius
- Advanced Microsoft Excel
- Tally ERP
- Financial Reconciliation & Reporting
- Accounts Receivable & O2C Process Knowledge
Timeline
MBA - Finance
Amity University
2024 - 2026
Credit & Collections Specialist
Accenture Solutions Pvt. Ltd.
04.2024 - Current
AR / O2C Specialist
Genpact India Pvt. Ltd.
09.2022 - 03.2024
B.Com - Hons.
Delhi University