Anil Panigrahi
Microsoft Certified: Power BI Data Analyst Associate
Mumbai
Summary
Dynamic Data Analyst and Reporting Specialist with over 10+ years of experience driving efficiency in finance, e-commerce, and operations. Currently thriving as Reporting Analyst at E-Hub Corporate Services Pvt. Ltd., where I monitor SLAs and KPIs for the finance team, analyze trends for optimization, mine databases to enhance analytics, develop reporting guidelines/tools/SOPs, and collaborate with project, operations, and supply chain stakeholders to define service concepts and SMART objectives.
Proven track record includes:
- Group Leader - MIS at Lumina Datamatics (1+ years): Specialized in VBA Excel, data analysis, dashboard automation, and team optimization for exceptional results.
- Senior Executive - Data Management at Incredible Technologies Pvt. Ltd. (CredR, 4 years): Analyzed and automated datasets for e-commerce inbound/outbound processes.
- 7 years total in e-commerce operations: Managed inbound/outbound logistics, customer interactions, and data automation to meet management/client needs.
Expert in Power BI, Excel Queries, and visualization tools, with a passion for training and business intelligence solutions.
Overview
12
12
years of professional experience
Work History
Reporting Analyst
E-Hub Corporate Services Pvt. Ltd.
09.2024 - Current
- Monitored and reported on SLAs and KPIs for the finance team, analyzing trends to identify optimization opportunities and drive performance improvements.
- Collaborated with system management teams to mine and analyze data from multiple databases, enhancing departmental analytics capabilities and reporting accuracy.
- Developed reporting guidelines, management tools, and SOPs in alignment with quality standards, streamlining processes for cruise/offshore and finance operations.
- Partnered with internal/external stakeholders, including project management, operations, and supply chain teams, to define service concepts, reporting formats, routines, and SMART objectives.
- Ensured prioritization and achievement of SMART objectives through close coordination with cross-functional teams.
Group Leader - MIS
Lumina Datamatics
11.2022 - 08.2024
- Analyzing diverse data sets in e-commerce, team performance, and generating user-friendly dashboards for informed decision-making to enhance project outcomes
- Ensuring seamless progress of project by regularly sharing daily, weekly, and monthly reports
- Managing and tracking crucial data related to team performance and business operations
- Offering essential Excel support to all team members.
Senior Executive - Data Management
Incredible Technologies Private Limited (CredR)
07.2018 - 10.2022
- Responsible to maintain & track the data such as Inventory, Economics, Productivity, Transactions, Outbound process which is related to franchise management/development department
- Responsible to share the daily, month & weekly report with management as per the requirement
- Responsible to take necessary action and providing approvals to increase numbers, economics and team productivity
- Responsible to share analysis and reports from various sources and provide actionable insights and suggestions.
MIS Executive
Athena BPO Private Limited
05.2016 - 08.2018
- Responsible for preparing and management reports with client co-ordination
- Responsible to generate, maintain, consolidate and track various reports belongs to the process
- Analyze data and reports from various sources and provide actionable insights and suggestions.
Customer Delight Executive
Serendipity Infolabs Private Limited (Taxi For Sure)
08.2015 - 03.2016
- Used to help customers to get knowledge about radio taxi service, charges and cab status
- Maintained target such as AHT, ACW and quality of call provide required information to customer
- Handling escalation regarding bill dispute, complains.
Customer Service Executive
Web Data System Private Limited
08.2014 - 03.2015
- Used to create and sell Airtel plans postpaid to Non Airtel customers over call by understanding their uses
- Used to convince customers to port out from Non Airtel customer to Airtel
- Used to achieve set target, maintaining call quality with good communication.
Customer Service Executive
Andromeda BPO Private Limited
11.2013 - 09.2014
- Used to sell packages of value-added service like local, STD & missed calls to Vodafone's postpaid customers
- Used to achieve the target set for the process with the individually assigned target
- Used to achieve positive C-sat maintaining call quality with good communication.
Education
Bachelor of Commerce -
North East Frontier Technical University (NEFTU)
Arunachal Pradesh 06.2019 - 06.2022
Skills
Tool‑based skills: Proficient in Power BI, Advanced Excel (VBA, PivotTables, Dashboards, Excel Queries), SQL, data management tools, and visualization tools for reporting and automation
Functional skills: Strong in data analysis, KPI & SLA monitoring, business intelligence, process optimization, stakeholder management, SOP documentation, cross‑functional collaboration, and training & knowledge sharing
Timeline
Reporting Analyst
E-Hub Corporate Services Pvt. Ltd.
09.2024 - Current
Group Leader - MIS
Lumina Datamatics
11.2022 - 08.2024
Senior Executive - Data Management
Incredible Technologies Private Limited (CredR)
07.2018 - 10.2022
MIS Executive
Athena BPO Private Limited
05.2016 - 08.2018
Customer Delight Executive
Serendipity Infolabs Private Limited (Taxi For Sure)
08.2015 - 03.2016
Customer Service Executive
Web Data System Private Limited
08.2014 - 03.2015
Customer Service Executive
Andromeda BPO Private Limited
11.2013 - 09.2014
Bachelor of Commerce -
North East Frontier Technical University (NEFTU)
06.2019 - 06.2022