Anil Panwar
Hospitality & Retail
Dehradun,UT
Summary
With sound technical & nontechnical knowledge behind me, I aspire to lend a helping hand to the progress of the organization with sincerity of purpose, devotion to duty and determination to be succeed. Handle escalation , giving first time resolution to dis-satisfied customer's concerns. Conducting regular team meetings, briefings and trainings of the Executives Responsible for office administration. Responsible for the effective floor management to achieve desired targets on daily basis. Providing support to team in terms of queries and complaints.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Manager
Da Hunter Night Club
05.2025 - 03.2026
- Oversaw daily operations, ensuring smooth venue functionality and guest satisfaction.
- Managed staff scheduling and training programs to optimize team performance.
- Developed and implemented marketing strategies to increase patron engagement.
- Coordinated special events, enhancing club offerings and attracting diverse audiences.
- Cultivated relationships with vendors for efficient supply chain management and cost control.
Hotel Manager
SKYBEACH AONANG
11.2017 - 11.2020
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Increased customer service ratings through personable service.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Assisted with development and distribution of marketing materials for facility.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Assistant Manager
HOTEL BLUE MOUNT
10.2016 - 10.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Manager
City Home Inn
07.2015 - 11.2016
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Senior Executive
Spice Bpo
03.2009 - 11.2011
- Organizational experience: joined Spice BPO Pvt. Ltd. in role of Customer Care Executive with three years of experience.
- with Serco BPO, one year of experience.
- Idea Cellular as SNR Customer Care Associate, one year experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
BA -
HNB GARHWAL UNIVERSITY TEHRI GARHWAL
Tehri Garhwal10th - undefined
GIC KANDIKHAL
Tehri Garhwal12th - undefined
GIC Kandikhal
Tehri GarhwalSkills
Team leadership
Staff management
Strategic planning
Goal setting
Staff development
Client relations
Decision-making
Organization and Time Management
Prioritization
Problem-Solving
Communication skills
Relationship building
Timeline
Manager
Da Hunter Night Club
05.2025 - 03.2026
Hotel Manager
SKYBEACH AONANG
11.2017 - 11.2020
Assistant Manager
HOTEL BLUE MOUNT
10.2016 - 10.2017
Assistant Manager
City Home Inn
07.2015 - 11.2016
Senior Executive
Spice Bpo
03.2009 - 11.2011
12th - undefined
GIC Kandikhal
10th - undefined
GIC KANDIKHAL
BA -
HNB GARHWAL UNIVERSITY TEHRI GARHWAL
Permanent Address
Vill - Kaleth , PO - Kandikhal, Disst- Tehri Garhwal Uttrakhand 249131
CURRENT ADDRESS
Siv Vihar , upper tunnwala, raipur road Dehradun Uttrakhand 248001