Princy Jha
New Delhi
Summary
Experienced Process Specialist with a proven background in streamlining operations and enhancing productivity. Strengths include strong analytical skills, adeptness at problem-solving, and ability to collaborate effectively across diverse teams. Previous roles have involved developing innovative process solutions, ensuring compliance with industry standards and contributing significantly to operational efficiency.
Overview
6
6
years of professional experience
Work History
Process Specialist
Fidelity International
04.2023 - Current
- Senior Management Involvement: Actively participated in senior management business discussions to guide strategic decision-making.
- Retail Operations Expertise: Developed a deep understanding of retail operational processes and built subject matter expertise (SME) to enhance team competency.
- Process Improvement: Investigated and mapped operational processes, identifying areas for optimization to improve performance and efficiency.
- Product Quality Assessment: Performed visual assessments of products to ensure conformance with quality standards.
- Requirements Gathering: Actively participated in requirement gathering sessions to ensure the design of effective and efficient solutions.
- Cross-Functional Collaboration: Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes, driving process improvements.
- Project Monitoring & Reporting: Prepared and presented weekly progress reports using key metrics to track project status, while actively engaging in project reviews throughout the delivery lifecycle to ensure high quality and operational efficiency.
- Escalation Management: Took ownership of process escalations, effectively managing and resolving issues independently.
- Training & Development Support: Provided internal support to peers and new hires, focusing on training and professional development to enhance team capabilities.
Senior Associate
Fidelity International
10.2021 - 04.2023
- Tax Year-End Support: Collaborated with a leading UK asset management firm to support tax year-end investments and ensure accurate data preparation.
- Process Reviews & Analysis: Conducted daily, weekly, and monthly reviews of current processes, analyzing operational metrics and reports to identify areas for improvement.
- Team Collaboration: Contributed to team objectives by achieving related results and supporting team members as needed.
- Control Recommendations: Identified process issues and recommended controls by developing and writing improved procedures to enhance efficiency and reduce risk.
- Led training programs for new hires, focusing on upskilling them to meet business requirements and enhance overall team performance.
Associate
Fidelity International
01.2019 - 10.2021
- Ownership of Issues: Take full responsibility for individual issues, ensuring they are resolved promptly and to the satisfaction of the customer.
- Project Completion: Successfully complete assigned projects, including testing and validation before any system changes are implemented.
- Cross-Department Liaison: Collaborate with other departments across multiple sites to ensure smooth operations and information flow.
- Product & Business Knowledge: Develop a strong understanding of Fidelity's products and services, as well as the needs of both internal and external clients.
- Work Progress Updates: Keep supervisors informed of work progress, and proactively escalate any issues or risks that may affect daily operations or service level agreements (SLAs).
Education
Post Graduate Program - Data Science & Engineering
Great Lakes Institute of Management
Gurugram12.2021
BCOM(Hons) -
Swami Shraddhanand college
12.2018
Skills
- Process Improvement
- Time Management
- Business Analysis
- Microsoft Excel
- Reporting Analysis
- Confluence
- Power BI
- Risk Analysis
- Decision Making
- Adaptability
- Communication
- Strategic Planning
- Problem Solving & Critical Thinking
- Business process mapping
- Presentations
- Lean methodology
- Relationship Building
- Microsoft Office
- Microsoft Word
- Stakeholder Management
- Data Analysis
Projects
Talent Marketplace Project - Enterprise Risk Management (ERM) Programme Roles
PMO Support
- Provided essential PMO support within the Talent Marketplace Project for the ERM programme.
- Facilitated the smooth transition to a cloud-based risk management system, enhancing data analytics and reporting capabilities.
- Streamlined processes, improving operational efficiency and ensuring alignment with the new risk framework.
- Collaborated effectively with cross-functional teams and a user panel to ensure a user-centric design.
- Demonstrated adaptability, quick learning, and strong communication skills.
- Utilized Microsoft Office tools proficiently for documentation, communication, and reporting.
Talent Marketplace Project - Data Analyst
Analyze & Refine Team Access Management Framework for CSS Teams
- Led a data-driven initiative within the General Counsel Shared Services (GCSS) function to optimize team access management.
- Partnered with GCSS leads and the Identity and Access Management (IAM) team to analyze access entitlements data, identifying overlaps and dependencies.
- Recommended refined business and functional roles to standardize access, ensure compliance, and streamline provisioning for new team members.
- Applied advanced skills in Microsoft Excel and data analytics tools for analysis and presentation.
- Demonstrated strong stakeholder management and data analysis expertise.
Extracurricular Activities
- Represented college in Bits Pilani debate competition
- Member of commerce society in college
- Represented school in basketball competition
Awards
- Risk Champion
- High Five
- Making a Difference
- Shield Award
- Best Debutant
- Employee of the Year 2021
Timeline
Process Specialist
Fidelity International
04.2023 - Current
Senior Associate
Fidelity International
10.2021 - 04.2023
Associate
Fidelity International
01.2019 - 10.2021
Post Graduate Program - Data Science & Engineering
Great Lakes Institute of Management
BCOM(Hons) -
Swami Shraddhanand college
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