Anil Tiwari
Thane-Mumbai
Summary
Dynamic Branch Manager with a proven track record at IndusInd Bank Ltd, excelling in team management and sales strategy. Expert in driving revenue growth and ensuring regulatory compliance while fostering strong customer relationships. Adept at risk management and delivering exceptional customer service, consistently achieving business objectives and enhancing team performance.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Branch Manager
IndusInd Bank Ltd
Mumbai
02.2022 - Current
- Led, mentored, and managed a team of relationship managers and operations staff to achieve business targets
- Allocated targets, monitored team performance, and provided regular feedback to improve productivity
- Motivated the team through coaching, training, and performance reviews to enhance overall efficiency
- Drove revenue generation through CASA, loans, insurance, and investment products
- Built strong customer relationships and ensured high levels of client satisfaction
- Handled customer escalations effectively and ensured timely resolution
- Maintained audit compliance and minimized operational and financial risks
- Coordinated with internal teams for smooth branch functioning
- Managed end-to-end branch operations while ensuring full compliance with regulatory and internal guidelines
Branch Manager
Fincare Small Finance Bank Ltd
Mumbai
01.2019 - 01.2022
- Reaching the target and goal set in my area
- Established, maintained and expanded client base to drive revenue growth
- Responsible for leading a large Sales Channel comprising of Team Leaders and Sales Executives and ensuring Recruitment, Training, Retention and Mentoring of Sales teams.
- Maintaining and increasing sales of company products
- Increasing business opportunities through various route in market
- Setting sale target for individual RM/SRM/RO and BSM
- Developed sales strategies and set targets to align with overall business objectives
- Achieved business objectives of Retail Liabilities Sales Team, meeting value, volume and channel productivity metrics
- Taking care of Audit part and SV of OPS teams.
- Addressed customer inquiries and resolved issues effectively and efficiently.
- Managed staff scheduling, hiring and training processes.
Area Sales Manager
Kotak Mahindra Bank Ltd
01.2015 - 01.2019
- Achieved the business objectives of the retail liabilities sales team for the area and met the value, volume, and channel productivity metrics.
- Responsible for generation of revenues through sale of CASA and Third Party Products like Insurance, Mutual Funds, Online Trading, Demat Accounts etc. through the Sales Channel
- Responsible for leading a large Sales Channel comprising of Team Leaders and Sales Executives and ensuring Recruitment, Training, Retention and Mentoring of Sales teams.
- Maintaining and increasing sales of company products
- Establishing, maintaining and expanding client base
- Increasing business opportunities through various route in market
- Developing sales strategies and setting targets
Senior Channel Development Manager
TATA AIG General Insurance Company
Mumbai
01.2012 - 01.2013
- Handling a Position of Channel Development Manager, Taking care a business target given by company.
- Business Management: Handling a new business month wise done by my team as a target given by TATA AIG
- Renewal Control: Taking Care of Previous Year Business i.e. renewal which need to divert against in Apollo Munich Only.
- Agent Handling: Handling more the 78 Agent in term of service, renewal, business.
- Achieved monthly business targets set by the company.: Need to Achieve a Monthly Target allotted by Company in sense of Business as well as in Agent recruitment.
- Team Handling: Handling 3 CDM as well as taking care of back office support provided by TATA AIG for agent to keep them update as well as to provide a best service to client as well for agent.
Agency Development Manager
Apollo Munich Health Insurance Company
01.2010 - 01.2012
- Working on a Unit Manager, this position involved meeting with IRDA/Non IRDA Agent, recruit them and achieve a company Target.
- Recruitment: Need To Recruit IRDA /NON IRDA Agent can attach with company which help to achieve Target.
- Customer Service: Provided Best customer service while at the time of Renewal As well as at the time of Claim.
- Renewal Control: Taking Care of Previous Year Business i.e. renewal which need to divert against in Apollo Munich Only.
- Agent Handling: Handling more the 105 Agent in term of Service, Renewal, and Business.
- Target: Need to Achieve a Monthly Target allotted by Company in sense of Business as well as in Agent recruitment.
Awards And Honours
- Winner of the Switzerland Contest for outstanding performance in Life Insurance.
- Recipient of the Award of Excellence (Life Insurance) – 5 times.
- Awarded for achieving the Highest High-Variant Accounts – 6 times.
- Honored with the Medal of Honour for generating ₹11.21 Cr business – 4 times.
- Achieved Top Performance in NTF Fixed Deposits – 2 times.
- Recipient of the Heavy Metal Performance Trophy – 6 times.
- Successfully achieved 150 SIPs in a single month (BBH) – 2 times.
- Winner of the Rendezvous Trophy for Life Insurance performance at Zonal Head level.
- Ranked among the Top 10 Area Sales Manager Sales Managers (ASM) of the year (2016) in Kotak.
- Recognized for achieving the Highest CASA acquisition (106) in Maharashtra region (2015).
- Awarded for achieving 100 Trinity (Demat) Accounts at regional level.
- Best Employee of the Year (2012) – TATA AIG.
- Recognized for achieving 750% of assigned targets – TATA AIG.
- Awarded for Highest Monthly Recruitment – Apollo Munich Health Insurance.
- Recognized for Highest Single-Day Premium Collection – Apollo Munich.
- Achieved multiple Internal Contest Roll-Down Awards – Apollo Munich.
- Won a certificate for developing a website www.planetholidayindia.com
- Won a Trophy for INTER-COLLEGE PROJECT PRESENTATION.
- Won a Medal in Fashion Show.
Skills
- Excel
- Team Management
- Operation Management
- Sales Strategy
- Regulatory Compliance
- Strong Communication
- Risk Management
- Financial Analysis
- Customer Service Excellence
Education
MBA -
JIMS
DelhiB.SC.IT -
Mumbai University
MumbaiH.S.C -
Mumbai University
MumbaiS.S.C -
Mumbai University
MumbaiSpecialization Opted
- MARKETING
- HR
Certification
IRDA
Languages
- English
- Hindi
- Marathi
Personal Information
- Father's Name: Mr. SHIVGOPAL TIWARI
- Date of Birth: 09/21/85
- Nationality: Indian
- Marital Status: married
Disclaimer
I hereby declare that all the details given above are true to the best of my knowledge and belief.
Timeline
Branch Manager
IndusInd Bank Ltd
02.2022 - Current
Branch Manager
Fincare Small Finance Bank Ltd
01.2019 - 01.2022
Area Sales Manager
Kotak Mahindra Bank Ltd
01.2015 - 01.2019
Senior Channel Development Manager
TATA AIG General Insurance Company
01.2012 - 01.2013
Agency Development Manager
Apollo Munich Health Insurance Company
01.2010 - 01.2012
MBA -
JIMS
B.SC.IT -
Mumbai University
H.S.C -
Mumbai University
S.S.C -
Mumbai University