Anila Nair

Utilized company processes and policies to effectively resolve customer service issues and communicated updates to clients.

Delivered consistently high-quality support through phone, email, and chat channels.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Assisted team members in managing high volumes of customer interactions efficiently.
• Mentored new associates on company policies and customer service best practices.

• Developed new leads and followed up with prospective candidates to enhance recruitment pipeline.
• Guided enrolled students on academic matters to support their educational success.

Oversaw the digital platform for the e-commerce business, facilitated regular brand collaborations, managed excess inventory, and handled customer communications.