ANIL KUMAR GUSAIN
Delhi
Summary
Dynamic professional with vast expertise in operations management and sales support at Ratna Sagar Pvt. Ltd. Demonstrated success in refining processes and managing client relationships, boosting ERP data precision and minimizing query resolution duration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Manager Admin Operations & Sales Support
Ratna Sagar Pvt. Ltd.
08.2017 - Current
- Coordinated sales operations for a ₹400Cr+ revenue business, ensuring on-time book supply across pan India schools and book seller.
- Resolved all queries related to mobile business app (app for visit recorder)
- Preparing state-wise & geo-wise MIS reports for management review.
- Conducting training for new hires on ERP, BMS portal, and business applications.
- Handling TA/DA reimbursements, vendor bills, and ensuring compliance with company policies.
- Preparing state-wise & geo-wise MIS reports for management review.
- Works as a line of communication between upper management and team members.
- Resolving sales executives’ queries via remote support tools (AnyDesk, UltraViewer).
- Reviewing survey forms and sales data on a national basis.
- Acting as the communication bridge between management and sales teams.
- Key Contribution: Reduced query resolution time and improved ERP data accuracy across sales operations.
Office Coordinator
Ansal University
Gurgaon
10.2016 - 06.2017
- Supported HR Registrar & NEEM team with recruitment, contracts, appointment letters, and enrolments.
- Generated bills, invoices, and AICTE compliance reports.
- Handled employee grievances and coordinated with recruitment agencies.
- Managed client meetings and correspondence for business development.
- Responsible for entire Correspondence via Internet & E-mail.
Sr. Associate – Insurance & Accounting (U.S. Domain)
EXL Services Pvt. Ltd.
07.2009 - 10.2015
- Processed U.S. insurance policies, loans, withdrawals, and partial surrenders with SLA & quality adherence.
- Trained and mentored new associates; conducted update calls with onshore teams.
- Maintained KPIs on TAT, quality, and productivity.
- Ensured smooth communication between management and team members.
- To provide training to the new hired associates.
- Handling Training and Update calls with onshore counter parts (Web Based Calls)
- Achievements:
- Best Sr. Associate – Awarded for 3 consecutive quarters.
- Ideal Team Member Certificate – Recognized for punctuality, sincerity, and dedication.
Education
B.Com (P) -
Delhi University
01.2001
B. Com (Pas) -
Delhi University
01.2001
Skills
- Sales team & Marketing Support
- Operations Management
- Sampling & Returns Management
- Order Fulfilment & Processing
- Process Improvement & Compliance
- Handling TA/DA reimbursements for sales team
- MIS & Data Analysis
- Client Relationship Management
- Training & Team Development
- Resolved all queries related to mobile business app
- Stakeholder Coordination
Certification
IRDA license for financial agent, Part time worked on max new of new insurance
Languages
- Hindi
- English
- Hindi
Special Interest
H.No. 1-E, Pocket B-4, Mayur Vihar Phase-3, Delhi-110096
Personal Information
- Father's Name: Late Anand Singh
- Date of Birth: 11/17/79
- Marital Status: Married
Timeline
Associate Manager Admin Operations & Sales Support
Ratna Sagar Pvt. Ltd.
08.2017 - Current
Office Coordinator
Ansal University
10.2016 - 06.2017
Sr. Associate – Insurance & Accounting (U.S. Domain)
EXL Services Pvt. Ltd.
07.2009 - 10.2015
B.Com (P) -
Delhi University
B. Com (Pas) -
Delhi University