Akanksha Sengar

• Conducted research, gathered information from multiple sources and presented results.
• Carried out day-day-day duties accurately and efficiently.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed team communications and information for meetings.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Resolved problems, improved operations and provided exceptional service.
• Used coordination and planning skills to achieve results according to schedule.

• Worked Sterling Holiday Resorts India ltd.
• As Senior sales Executive Grade (E-3) From 13th of August 2019.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Used CRM to keep track of sale's team performance metrics.

· Worked with HDFC BANK Company as Assistant Manager from 12th June 2018 to 17th June 2019

· Handling marketing and sales of all products of HDFC

· Major products i.e. Insurance – HDFC Life Insurance, HDFC Agro, Tata Life Insurance , Aditya Birla Life Insurance, Aditya Birla Health Insurance.

· Experience in Credit card sales and operations.

· Experience in sales of Mutual funds & Loans (Personal loan and business loan).

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

· Worked on the pay roll of Hinduja Global Solution Pvt. Ltd as a customer service executive for Amazon Process, whereas promoted as an acting Trainer for the enhancement of service quality and escalation handling.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Regularly exceeded daily sales and product add-on quotas.