Anil Kr. Narayan

Started as Group Manager in Sept 2019, raised as Segment Manager in 2021. Worked on a projects in 2023 (Duck Pharmacy). Currently working on Vissoo (Virtual Staging Project).

• Efficiency & Productivity: Reduce costs, optimize resources, implement process improvements.
• Financial Management: Meet budget targets, improve profitability, manage procurement effectively.
• Customer Satisfaction: Exceed SLAs, track & improve satisfaction, resolve complaints efficiently.
• Team Management: Build & motivate high-performing teams, foster positive work environment, develop employee skills.
• Compliance & Risk: Ensure compliance & mitigate risks, develop contingency plans.
• Strategic Initiatives: Align operations with company goals, participate in strategic planning, implement innovative solutions.

• Analyzed AT&T data to determine trends in purchasing behavior.
• Analyzed operational data, surfacing insights and findings to support business and non-technical decisions.
• Identified needs of customers promptly and efficiently.
• Identified or monitored current and potential customers using business intelligence tools.

• Ensuring effective operations execution.
• Managing a team of 70-80 members including recruitment, training etc.
• Audit of Sewa Kendra for service quality and maintenance as governed by SLAs.
• Planning and execution of activities to maintain the revenue of Sewa Kendra.
• Lisioning with local administrative authorities like DC / ADC / SDMs/ MLA etc
• Maintenance of record and reports for CAG Audit.

Joined as Ops Executive in 2003. Promoted as Ops Manager in 2005. Moved to HO finance team in 2006 & promoted as Manager. Lastly moved as Regional Operations Manager in 2014.

Financial Management

• Analysis and reconciliation of PAN India collection.
• Analysis of Premium receivable and commission payments.
• Financial analysis and testing during new product launch.
• Processing of commission and policy payouts.
• Reconciliation of expenses accounts in branches
• Financial year audit coordination for statutory audit

Branch / Regional Operations Management

▪ Fulfill all requirements related to branch opening and smooth operations.

▪ Daily analysis of branch level MIS for effective management.

• Looking after diverse portfolios including underwriting, policy servicing, claim settlement, renewal collection, legal matters and compliances etc.

▪ Monitoring, recruiting, training the manpower & ensuring quality services in the market.

Managed post activation verification and billing process of Airtel.