Jagadish KV
Senior Manager – New Initiatives & Operations Management
Bangalore
Summary
- Achievement-oriented and result-driven professional with nearly 10 years of experience across Operations & Strategy, New Initiatives, Product Management, P&L Management, Customer Engagement, Data Analytics, and Delivery
- Currently serving as a Senior Manager at Urban Ladder Pvt. Ltd., an Omnichannel Furniture & Decor Retailer, leading a team of 5+ professionals in executing the New Initiatives Vertical
- Proven excellence in Operations Management, integrating Process Optimization, People & Stakeholder Management, Continuous Improvement in Metrics & SLAs
- Expertise in Automation, Training, and Performance Management, driving efficiency and scalability
- Impressive success in leading completion of various projects in a fast-paced environment which includes “Automation of Refunds”, “Dashboards/Reports – CS + Ops, “Quality related Projects” and “Fulfillment Projects” People Leader, led & motivated team
- People Leader, led & motivated team towards growth and success in the organization; created a clear & compelling view of future through coaching and execution; groomed the team with technical expertise on various facets as per requirement of the project
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
5
5
Languages
Work History
Senior Manager – New Initiatives /Manager of Operations
Reliance Retail - Urban Ladder
06.2015 - Current
- Led major integrations across WhatsApp, Value-Added Services, and Payment Gateway
- Launched new business categories and managed growth projects to enhance revenue
- Defined, managed, and executed special projects & strategic initiatives
- Conducted competitive research, benchmarking, data analysis, and recommended product improvements
- Established business plans & strategic frameworks to accomplish company goals
Deputy Manager - Marketplace Supply Chain
Reliance Retail - Urban Ladder
07.2015 - Current
- Led marketplace order workflows for 300+ suppliers, driving 20% of revenue
- Developed courier selection engine, optimizing ₹5 Crore in monthly revenue
- Improved quality control, reducing product defects & customer complaints by 6.5%
- Cut transportation costs by 30% through partner management
- Expanded operations from 10 to 23 cities, boosting revenue growth
- Reduced Last Mile Delivery (LMD) costs from 8% to 5.5%
- Drove Product Quality Improvement, cutting after-sales issues from 7% to 4%
- Established control mechanisms, improving delivery SLAs & reducing failures from 11% to 7%
Assistant Manager - Expansion and DC Operation
Reliance Retail - Urban Ladder
06.2015 - Current
- Expanded operations from 10 to 23 cities, driving revenue growth through the New City Expansion project
- Optimized direct cost, Net Promoter Score (NPS), and yearly revenue targets, reducing Last Mile Delivery (LMD) costs from 8% to 5.5%
- Led Product Quality Improvement, cutting after-sales issues from 7% to 4%, enhancing quality & customer satisfaction
- Developed control mechanisms (Breach Reports, Funnel Reports, Cadence Reports), reducing delivery failures from 11% to 7%
- Managed marketplace agreements, ensuring compliance & improving vendor cost efficiency
- Enhanced customer communication strategies, improving customer experience & loyalty
- Route Optimization – Use GPS tracking to reduce delays and fuel costs
- Cost Management – Minimize transportation & delivery expenses through strategic partnerships
- Delivery Speed & SLAs – Maintain fast & reliable delivery timelines to improve customer satisfaction
- Returns & Reverse Logistics – Establish a smooth return process to handle damaged or unwanted items
- Fleet Management – Optimize vehicle utilization & efficiency to enhance productivity
- Technology Integration – Implement automation, data analytics, & IoT for better decision-making
Education
B.COM -
Skills
- Operations Management & Excellence
- Strategic Planning & Leadership
- New Initiatives Development
- Client & Stakeholder Management
- Process Improvement & Excellence
- Data Analytics
- Supply Chain Strategy
- NPS & After-Sales
Personal Information
Date of Birth: 08/23/91
Timeline
Deputy Manager - Marketplace Supply Chain
Reliance Retail - Urban Ladder
07.2015 - Current
Senior Manager – New Initiatives /Manager of Operations
Reliance Retail - Urban Ladder
06.2015 - Current
Assistant Manager - Expansion and DC Operation
Reliance Retail - Urban Ladder
06.2015 - Current
B.COM -
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