Anil Kumar Kanala
Bristol
Summary
Dynamic Operations Manager with a proven track record at Amazon, excelling in supply chain logistics and operational efficiency. Expert in performance analysis and team coaching, I successfully led high-volume dispatch operations, achieving zero package rollovers. Committed to continuous improvement and customer excellence, I thrive in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager / Yard Marshall (L4)
Amazon
Bristol
03.2025 - Current
- Managed daily high-volume dispatch operations handling 50,000-60,000 units while consistently maintaining strong On-Time Departure (OTD) performance metrics.
- Coordinated operational flow between station teams and Central Operations to ensure seamless movement from fulfilment centres to last-mile delivery.
- Led operational planning during peak business cycles, successfully handling significant volume increases while maintaining zero package rollovers and high route completion rates.
- Monitored operational performance, analyzed workflow inefficiencies, and implemented corrective actions, enhancing overall productivity.
- Collaborated with Night Shift Managers and cross-functional teams of over 100 personnel to ensure seamless operational handovers and shift readiness.
- Delivered performance coaching focused on operational efficiency, scan accuracy, productivity, and safety compliance.
- Coordinated closely with Delivery Service Providers (DSPs) to optimize driver capacity and route planning.
- Proactively resolved operational challenges to protect customer delivery commitments and uphold service quality.
- DBS3 Delivery Station, Bristol, United Kingdom
L3 Operations Supervisor
Amazon
Bristol
01.2024 - 03.2025
- Led team of 95 employees in fast-paced operational environment, ensuring effective collaboration and high performance.
- Monitored workflow performance to ensure achievement of productivity, quality, and safety targets.
- Utilized performance tracking tools to monitor KPIs and enhance efficiency.
- Collaborated with senior management to implement operational improvement initiatives.
- Successfully supported peak season planning and logistics execution during increased demand.
- Trained and mentored new employees on operational procedures and compliance standards.
- Supported inventory management, order fulfillment, and quality assurance processes.
- Resolved conflicts to maintain team morale and operational stability.
Yard Marshall Supervisor (Peak Operations)
Amazon
Bristol
12.2024 - 01.2025
- Coordinated dispatch operations for over 200 delivery routes, enhancing operational flow across multiple cycles.
- Maintained operational safety standards, ensuring compliance with yard management procedures to minimize risks.
- Designed and managed rotational workforce schedules to improve operational coverage and efficiency.
- Gathered and communicated operational insights to internal stakeholders, facilitating informed decision-making.
- Bristol, United Kingdom
Step-Up L3 Operations Supervisor - Hybrid Operations
Amazon
10.2022 - 01.2023
- Monitored workflows and communicated operational priorities across shifts to support frontline management.
- Conducted shift planning meetings to align teams on operational objectives and safety procedures.
- Assisted Area Managers with operational improvement projects focused on productivity, workforce engagement, and process enhancement.
- Participated in continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
- Trained and mentored team members, maximizing their operational performance.
- DBN2 Delivery Station & DBS3 Delivery Station, United Kingdom
Intern - Customer Service Support System Project
Cyber Soft Systems Pvt. Ltd.
11.2018 - 03.2019
- Assisted in design and implementation of customer interaction management solutions, improving customer engagement.
- Contributed to development of centralised customer service support system for postgraduate project, enhancing service efficiency.
- Gained insights into customer service operations, technical systems integration, and data management to support project objectives.
Education
Master of Business Administration -
University of Roehampton
London, United Kingdom01-2023
Master of Computer Applications -
Acharya Nagarjuna University
India01-2019
Bachelor of Science - Computers
Acharya Nagarjuna University
India01-2016
Skills
- Operations Management
- Supply chain logistics
- Warehouse operations
- Dispatch & Route Management
- Workforce planning
- Operational excellence
- Operational Efficiency
- Lean operations
- Safety management
- Performance analysis
- Data Analysis & Reporting
- Operational Reporting Systems
- Cross-functional Collaboration
- Stakeholder Management
- Customer excellence
- Problem solving
- Shift planning
- Team coaching
- Microsoft Office Suite
- Analytical thinking
- Communication skills
- Leadership collaboration
- Fast-paced adaptability
- Operational detail
- Improvement mindset
- Customer-Focused Approach
- Work ethic
Certification
- CMI Level 7 Diploma in Strategic Management and Leadership
- Amazon L3 Leadership Academy Graduate
- Lean Process Improvement Training
- Safety Leadership & Compliance Training
- Root Cause Analysis & Operational Metrics Training
Volunteer Experience
- Associate Forum Representative - Amazon
- Ambassador - Amazon DBS3
- Lead Volunteer - Swachh Bharath Campaign
- Lead Organiser - College Tech Fest
- Inter-College Sports Competition Winner (Cricket)
Languages
- Telugu
- Hindi
- English, Advanced (C1)
- Telugu, Native/Fluent
- Hindi, Intermediate
Timeline
Operations Manager / Yard Marshall (L4)
Amazon
03.2025 - Current
Yard Marshall Supervisor (Peak Operations)
Amazon
12.2024 - 01.2025
L3 Operations Supervisor
Amazon
01.2024 - 03.2025
Step-Up L3 Operations Supervisor - Hybrid Operations
Amazon
10.2022 - 01.2023
Intern - Customer Service Support System Project
Cyber Soft Systems Pvt. Ltd.
11.2018 - 03.2019
Master of Business Administration -
University of Roehampton
Master of Computer Applications -
Acharya Nagarjuna University
Bachelor of Science - Computers
Acharya Nagarjuna University