Summary
Overview
Work History
Education
Skills
COMPUTER SKILLS
Timeline
Hi, I’m

MUKESH PANDEY

New Delhi

Summary

Results-driven After-Sales Service & Operations Professional with 15+ years of experience in customer service operations, L4 escalations, service delivery, warranty management, and team leadership across consumer electronics and mobile handset industries.

Overview

22
years of professional experience

Work History

Jaina India Pvt. Ltd.

Assistant Manager – L4 Operations
09.2020 - Current

Job overview

  • - Managing L4 operations for Sansui, Karbonn, and Gionee mobile handset services.
  • - Handling customer and management escalations.
  • - Coordinating with NSPs/ASCs for timely call closures.
  • - Monitoring SLA compliance and team productivity.

Mobile Repair Service City India Ltd.

Team Leader
12.2007 - 03.2015

Job overview

  • - Led service operations and engineer training.
  • - Ensured SLA adherence and quality service delivery.
  • - Managed inventory and performance reporting.

Bright Point India Pvt. Ltd.

Senior Engineer
06.2006 - 12.2007

Job overview

  • - Performed Level 3 repairs of Nokia GSM handsets.
  • - Conducted testing, calibration, and quality assurance.

Samsung India Electronics Pvt. Ltd.

Service Engineer
12.2003 - 06.2006

Job overview

  • - Conducted Level 3/4 handset repairs, testing, and software upgrades.

Education

IETE
New Delhi

Diploma from Electronics & Telecommunication
01.2002

University Overview

Skills

Operations management

COMPUTER SKILLS

COMPUTER SKILLS
MS Office, Outlook, Internet Applications

Timeline

Assistant Manager – L4 Operations
Jaina India Pvt. Ltd.
09.2020 - Current
Team Leader
Mobile Repair Service City India Ltd.
12.2007 - 03.2015
Senior Engineer
Bright Point India Pvt. Ltd.
06.2006 - 12.2007
Service Engineer
Samsung India Electronics Pvt. Ltd.
12.2003 - 06.2006
IETE
Diploma from Electronics & Telecommunication
MUKESH PANDEY