ANIL KUMAR H G
Bengaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Senior Service Engineer (South & East India)
Mecc Alte India Private Limited
Bengaluru
02.2023 - Current
- Enhanced sales performance through effective collaboration with the sales team on customer's new equipment prototype developments and research activities, aligning the chosen product with the specific needs of the customer.
- Impressed customers, dealers, and OEMs in south & east regions with exceptional assistance during regular meetings, resulting in high levels of satisfaction. Proficiently documented issues encountered and offered effective solutions by leveraging up-to-date field failure data. Successfully communicated summarized findings to Engineering, Quality, and Manufacturing.
- Drove the accomplishment of corrective actions by actively engaging with the QA team, monitoring progress, and ensuring thorough implementation at all sites.
- Ensured comprehensive product knowledge and training for service dealers, visiting all 36 dealers bi-annually.
- Managed 36 service dealerships in the South & East Region, conducting ongoing audits and validations to ensure effective dealer performance.
- Ensured seamless closure of all registered complaints while maintaining a high level of customer satisfaction.
- Managed the organization's full management information system for service and spare sales.
- Ensured accurate billing and remittance by mediating between service dealers and finance department for completed jobs.
- Discerning sales opportunities on Alternator range up to 750kVA, SICES Gen-set & synchronous Controllers, MECCALTE Battery Chargers, GAC Governors, and Actuators
- Utilized a variety of techniques to effectively meet customer expectations, support sales efforts and manage dealer networks while addressing critical field complaints and providing timely solutions across India.
Senior Engineer – Service, South
Kohler Power India Private Limited
Bengaluru
11.2016 - 10.2022
- Demonstrated commitment to ethical conduct on a consistent basis.
- Established and instructed a team to enhance sales performance.
- Maintained accuracy in processing warranty claims through careful monitoring and adherence to requirements.
- Worked closely with cross-functional teams to meet and exceed customer expectations.
- Assisted with scheduling and coordinating all activities for service personnel.
- Executed commissioning and troubleshooting procedures on Diesel Generators with power ratings varying from 3.5kVA to 3300kVA.
- Specialized in troubleshooting electronic circuits for AMF, PLC load dependent, and Synchronization panels while ensuring optimal functionality.
- Enhanced troubleshooting skills for ABB, Schneider, and L&T Switchgears.
- Managed and organized the preparation of tender documents for corporate clients.
- Assisted in enhancing the technical skills of Sales dealer and internal service engineers.
Senior Engineer – Projects
Sinewave Synergy India Private Limited
Bengaluru
02.2013 - 10.2016
- Authorized Mahindra Powerol Sales distributor for Karnataka and Service dealer for Bangalore
- Ensured smooth functioning of Diesel Generators with ratings between 3.5KVA and 500kVA through commissioning and troubleshooting tasks.
- Managed closure of warranty complaints within MTTR (maximum time to restore) guidelines while relaying any warranty problems to principals.
- Enhanced efficiency in preparing and sending tender documents to corporate customers.
- Implemented various initiatives to drive customer engagement, fostering brand loyalty.
- Achieved significant cost savings through efficient inventory management
Education
Bachelor of Engineering - Electrical And Electronics Engineering
The Oxford College of Engineering
Bengaluru 07-2011
10 + 2 -
D.V.S (Ind) P.U. College,
Shivamogga 03-2007
Skills
- Technical solution development
- Repair expertise
- Installations expertise
- Cost Control
- Engineering principles
- Startup coordination
- Scheduling
- Customer Service
- Documentation and Records
- Policies and procedure
Accomplishments
- Emerged from Execution at operational level to Pan INDIA channel & Brand Management.
- Interested in disruptive & Challenging roles.
- Experience in Service DG sets at area level, State, regional & National markets, traveled extensively in the country.
- Capable of handling MULTI PRODUCTS.
- A keen communicator, with ease at adopting multi-cultural / product environment.
- Proven field experience providing customer support in busy environments for Industrial Generators/Alternators, DG-set, Engines and Construction Equipment, Gen-set and various synchronous Controllers, AMF Panel, Battery charges and Governors.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Manage upset customers, conflicts, and challenging situations, deliver outstanding service.
- Co-developed on the dealers and customers training programs that reduced restoration time.
- Achieved identifying critical service location and set up the dealers and branch offices.
- Highly successful trainer to over 100 participants on 5 topics with excellent satisfaction.
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Tamil
Beginner (A1)
A1
Certification
- Advanced level training at Mahindra Navistar Engines (P) Limited
- 641015 VP D9-D16 Industrial at Volvo Penta Training Centre
- VOLVO PENTA LEARNING MANAGEMENT SYSTEM
Timeline
Senior Service Engineer (South & East India)
Mecc Alte India Private Limited
02.2023 - Current
Senior Engineer – Service, South
Kohler Power India Private Limited
11.2016 - 10.2022
Senior Engineer – Projects
Sinewave Synergy India Private Limited
02.2013 - 10.2016
Bachelor of Engineering - Electrical And Electronics Engineering
The Oxford College of Engineering
10 + 2 -
D.V.S (Ind) P.U. College,
References
References available upon request.
References
References available upon request.
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