Summary
Overview
Work History
Education
Skills
Timeline
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Anil Sai Bondalapati

Hyderabad

Summary

Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of Support operations and resilient nature focused on finding root causes and making permanent improvements. Offering 7 years of experience working in high-pressure environments to address customer concerns and questions.

Overview

8
8
years of professional experience

Work History

Senior Support Engineer

Delhivery
Hyderabad
10.2020 - Current
  • Built multiple aws lambda functions and rest api applications using python , golang, node js, Dynamo DB, S3, SES, Kafka.
  • Troubleshot, debugged, and fixed issues related to existing Python codebase.
  • Identified opportunities for process improvements to decrease in support calls.
  • Designed and developed RESTful APIs with Flask microframework.
  • Troubleshot, debugged, and fixed issues related to existing Python codebase.
  • Generated automated reports by writing python scripts that fetches data from APIs and DWH or DB.
  • Analyzed user needs and software requirements to determine design feasibility.
  • Analyzed code and corrected errors to optimize output.
  • Translated technical specifications into working software components following industry standards.

Software Engineer

Achala It Solutions
Hyderabad
08.2016 - 10.2020
  • Worked on L2/L3 support activities for different applications developed by BMW Group.
  • Monitored system performance and troubleshoot issues in production environment.
  • Created detailed design documents, test plans, user manuals, release notes and other related documentation.
  • Performed integration testing between different components of an application prior to release.
  • Refactored legacy codes for improved maintainability without affecting existing features.
  • ·Investigated customer reported problems related to software applications and identified solutions to resolve them.
  • Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
  • Created detailed documentation for new or existing applications in order to facilitate user understanding and adoption.
  • Participated in regular meetings with stakeholders in order to discuss current challenges or potential solutions.
  • Resolved escalated tickets related to application support within agreed upon SLAs.
  • Collaborated with other IT teams on system integration projects involving multiple platforms and technologies.

Education

Bachelor of Engineering Technology - Electrocnics And Communication Engineering

DRK Institute of Science And Technology
Hyderabad
07-2016

Skills

  • Application support
  • Advanced troubleshooting
  • Scripting Languages
  • Software Development
  • Debugging
  • System Design
  • Scrum Framework
  • Version control
  • Python
  • golang
  • nodejs
  • API Development
  • Process Automation

Timeline

Senior Support Engineer

Delhivery
10.2020 - Current

Software Engineer

Achala It Solutions
08.2016 - 10.2020

Bachelor of Engineering Technology - Electrocnics And Communication Engineering

DRK Institute of Science And Technology

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Anil Sai Bondalapati