Animesh Burman
Gallery Manager
Kolkata
Summary
Dynamic Gallery Manager with a proven track record, excelling in client acquisition and event planning. Enhanced visitor engagement through innovative exhibits and educational programs, while fostering team productivity and professional growth. Adept in strategic planning and problem resolution, driving significant improvements in gallery reputation and visitor satisfaction.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Gallery Manager
Zoya
11.2025 - 03.2026
- Supervised staff members for optimal productivity and professional growth within the organization.
- Maintained a clean, attractive environment within the gallery space to showcase artworks effectively and professionally.
- Enhanced gallery reputation by curating thought-provoking and visually appealing exhibits.
- Boosted visitor engagement with interactive displays and educational programs.
- Monitored gallery visitor feedback to make data-driven decisions for improvements in the overall experience.
- Maximized visibility of upcoming events through website updates, social media promotion, press releases, email blasts, and media partnerships.
- Handled budgeting and financial planning to ensure the gallery operated within its means while still providing a high-quality experience for visitors.
- Oversaw inventory management, maintaining accurate records of all artwork in the gallery''s collection.
Associate
Aditya Birla Fashion And Retail Limited
03.2024 - 10.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Improved reporting accuracy, implementing new data management system.
Fashion Consultant
Reliance Brands Limited
03.2023 - 02.2024
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Merchandised store inventory in seasonal and brand displays.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client satisfaction.
- Maximized productivity through effective time management during appointments, adhering closely to allotted session durations.
- Increased customer engagement by hosting in-store fashion events and workshops.
- Prepared detailed reports on client progress, maintaining records of styling sessions for future reference and evaluation purposes.
Customer Service Associate
Dot And Key Skincare
09.2022 - 12.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
Executive
Barman Associate
08.2018 - 08.2022
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Reviewed employee concerns and new opportunities to drive business strategies.
Education
Bachelor of Arts - English
University of Meerut (CCSU)
Kolkata07.2019
Higher Secondary (ISC) - Commerce With Business Studies
St. Joseph And Mary School
Kolkata07.2016
Secondary (ICSE) - Computer Science
National Gems Higher Secondary School
Kolkata07.2014
Skills
Client acquisition
Event planning
Loss prevention
Gallery and exhibit preparation
Social networking
Teamwork
Computer skills
Customer service
MS office
Team leadership
Sales strategy
Multitasking Abilities
Customer relations
Decision-making
Problem resolution
Time management abilities
Adaptability and flexibility
Verbal and written communication
Performance management
Active listening
Market research
Strategic planning
Analytical thinking
Project management
Crisis management
Accomplishments
- Achieved best employee of the month multiple times for achieving the highest sale numbers and adhering to the store SOP’s.
- Achieved CEO acclaimed certificate for scoring 100% in mystery audits.
Timeline
Gallery Manager
Zoya
11.2025 - 03.2026
Associate
Aditya Birla Fashion And Retail Limited
03.2024 - 10.2025
Fashion Consultant
Reliance Brands Limited
03.2023 - 02.2024
Customer Service Associate
Dot And Key Skincare
09.2022 - 12.2022
Executive
Barman Associate
08.2018 - 08.2022
Bachelor of Arts - English
University of Meerut (CCSU)
Higher Secondary (ISC) - Commerce With Business Studies
St. Joseph And Mary School
Secondary (ICSE) - Computer Science
National Gems Higher Secondary School