Dolly Andrew
Customer Support, Auditor, Editor, Proofreading
Hyderabad,TG
Summary
Results-driven professional with significant experience in performing / managing & administering back office processing and achieving operational excellence in multiple business lines viz., banking & finance, Automotive sales, Front office / Lobby management with proven expertise & accredited performance in implementing tactical & operational strategies with an overall aim to improve profitability.
Overview
18
18
years of professional experience
Work History
Gallery Manager
Dhi Artspace
7 2022 - 3 2024
- Ensuring the smooth running of gallery activities
- Maintain ongoing gallery promotions and advertising on social media
- Monitor and updating of the artworks as and when received by the artists
- Oversee and maintain record of the sold artworks
- Organizing exhibitions and shows which include responsibilities for public relations
- Interaction with the in-house artists on regular basis, developing relationship with the new artists, and extending relationship with the established artists
- Arranging the transportation of works to and from the gallery, both nationally and internationally
- Coordinating with the other gallery supervisors, managers and directors for a smooth running of the business proposals
- Supervising the installation of artwork during the shows
- Have also supervised the residency programmes and other gallery related activities
- Updating the gallery website on timely basis
- Prepared and maintained gallery artworks catalog to share it with the respective clients and galleries
- Ensure time payments to the artists for the sold artworks
- Handled general administration & budgeting
Customer Service Associate
Amazon India
10.2013 - 04.2019
- Received highest number of customer appreciations for outstanding and commendable service, across the entire dept for over 3 consecutive months
- Exclusively nominated by management as “Customer Delight Evaluator” to assess customer appreciations for all skills phone / chat /email
- Designed & pioneered a programme to increase “Customer Focus”, Coached associates and achieved a steep increase in the number of customer appreciation consistently
- Promoted to “Search & Rescue” team to deal with irate customers with unresolved issues over a period that requires intense analysis to develop suitable resolutions
- Received “Awards, Recognition, & Memento” for the above contribution
Team Lead / Quasi-Manager- Australia / New Zealand financial processing
HSBC India Limited
10.2005 - 04.2012
- Managed, administered & performed in one of the organization wide complex processes involving several business critical functions with a sacrosanct timing to be adhered to, each business day
- Helped exceed team’s targets by at least 10% year-on-year for a span of 5 years by improving business operational processes
- Awarded fastest learner & enabler for two complex business processes (Australia & New Zealand); overall time to productivity is way lower than the closest competition within & across the teams
- Exceeded the targets/goals set for each day in processing transactions pertaining to Australia & New Zealand geography – for a span of 5 consecutive years
- Successfully managed a team of 8 resources
- Addressed the capacity issues due to skill set
- Contributed heavily in the team's outstanding performance across various processes across multiple geographies
- Individual outstanding contributor award for two years out of five
- Constant team’s encouragement throughout the working period – one of the significant contributors for team spirit and co-worker’s work motivation
Senior Sales Professional
Automotive Manufacturers
06.2004 - 10.2005
- Exceptional Sales expertise in the automotive sales business working with dealerships representing one of the major manufacturing giants in the Indian automotive industry with primary focus on driving customers through the entire sales process representing the organization of the site I worked
- Established professional rapport with customers in qualifying the requirements covering stated and unconscious / unstated needs of the customer in short-term & long-term perspective
- Commitment & proven experience in achieving the sales targets
- Proven experience in consolidating the sale & walk the customer through every stage of the deal
- Effective time management, planning and organizing the deals via various channels viz., telephone, emails, in-person & snail mails
- Excellent eye for detail with a talent of arranging visual displays within the showroom environment to appeal to prospective buyers
- A confident individual who is comfortable communicating to a diverse customer base in the language appropriate
- Excellent team player skills with strong negotiation skills
Processing Lead
Swift Solutions
05.2002 - 08.2003
- A confident & motivated processing executive with exceptional interpersonal skills with an ability to interact with people at all levels with a professional appearance and excellent telephone manner
- Proven experience in processing sales covering multiple product lines – got promoted within the first year of getting on boarded; driven by overall performance
- Outstanding telesales performance achievement – 31 new customers worth $ 1.5 million in finance/mortgage sales
- Consistent sales achievement – 1 customer per day for a consecutive 30 business day period on communications
- Demonstrated high positive energy levels working under tremendous telesales pressured position – helped to sell ice to Eskimo’s during the tenure
- Worked & led a team of telephone sales executives towards set targets and strategies by the regional head
- Communication / listening skills, polite & friendly mannered etiquette, self-driven initiatives backed by tons of positive attitude – helped live up to the business demands & needs
Customer care representative
Brigade Corporation
06.2000 - 12.2001
Lobby Manager
Park lane Diagnostics
09.1997 - 06.2000
Education
Bachelor of Commerce -
Meghalaya University
Higher Secondary School - undefined
Sanghvi Kesari College
S.S.C - undefined
Pune HSC board
Skills
Client acquisition
Qualificationscredits
Bachelor of Commerce (Meghalaya University), Sanghvi Kesari College, Pune, Pune HSC board, English Higher, All general windows office apps, English, Hindi, Telugu, Marathi
Timeline
Customer Service Associate
Amazon India
10.2013 - 04.2019
Team Lead / Quasi-Manager- Australia / New Zealand financial processing
HSBC India Limited
10.2005 - 04.2012
Senior Sales Professional
Automotive Manufacturers
06.2004 - 10.2005
Processing Lead
Swift Solutions
05.2002 - 08.2003
Customer care representative
Brigade Corporation
06.2000 - 12.2001
Lobby Manager
Park lane Diagnostics
09.1997 - 06.2000
Higher Secondary School - undefined
Sanghvi Kesari College
S.S.C - undefined
Pune HSC board
Gallery Manager
Dhi Artspace
7 2022 - 3 2024
Bachelor of Commerce -
Meghalaya University
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