Summary
Overview
Work History
Education
Skills
Timeline
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Animesh Joshi

Summary

Proactive business support professional with experience in technical support, batch job monitoring, and service desk management. Proficient in incident management and SQL database querying, with a proven ability to maintain documentation and collaborate effectively, ensuring timely issue resolution and adherence to SLAs.

Overview

1
1
year of professional experience

Work History

Business Support Analyst

Tech Mahindra Ltd
Pune
06.2025 - Current
  • Provided first-level technical and functional support, ensuring timely resolution of issues and requests.
  • Maintained accurate records of changes made to the system's configuration and architecture.
  • Monitored service desk badges, logged data in the switch/database, and escalated critical cases to higher support teams as required.
  • Maintained documentation of recurring issues, solutions, and process improvements for knowledge sharing.
  • Ensuring timely resolution and SLA (Service Level Agreements) adherence, along with collaboration with other team members.
  • Learned and gained knowledge of Linux and COBOL alongside the project activities to strengthen technical expertise.

ELTP - Training

Tech Mahindra Ltd.
Pune
12.2024 - 05.2025
  • Completed structured training on core programming and problem-solving concepts, including DSA.
  • Gained hands-on knowledge of web technologies (HTML, CSS) for building and styling a basic web application.
  • Learned the fundamentals of SQL for database creation, querying, and data management.
  • Acquired introductory knowledge of cloud computing concepts and deployment models.
  • Trained in Agile methodology and the Scrum framework, participating in mock sprints.
  • Gained knowledge of Artificial Intelligence (AI) concepts and its applications.
  • Learned the

Education

Bachelor of Technology (B.Tech.) - Mechanical Engineering

Vellore Institute of Technology
Vellore, CGPA 8.16

Skills

  • Technical support
  • Service desk management
  • Batch job monitoring
  • Incident and request management
  • SQL, database querying
  • Power BI
  • Excel
  • Linux
  • COBOL
  • Python (NumPy, Pandas)
  • HTML, CSS
  • Java

Timeline

Business Support Analyst

Tech Mahindra Ltd
06.2025 - Current

ELTP - Training

Tech Mahindra Ltd.
12.2024 - 05.2025

Bachelor of Technology (B.Tech.) - Mechanical Engineering

Vellore Institute of Technology

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Animesh Joshi