Animesh Joshi
Summary
Proactive business support professional with experience in technical support, batch job monitoring, and service desk management. Proficient in incident management and SQL database querying, with a proven ability to maintain documentation and collaborate effectively, ensuring timely issue resolution and adherence to SLAs.
Overview
1
1
year of professional experience
Work History
Business Support Analyst
Tech Mahindra Ltd
Pune
06.2025 - Current
- Provided first-level technical and functional support, ensuring timely resolution of issues and requests.
- Maintained accurate records of changes made to the system's configuration and architecture.
- Monitored service desk badges, logged data in the switch/database, and escalated critical cases to higher support teams as required.
- Maintained documentation of recurring issues, solutions, and process improvements for knowledge sharing.
- Ensuring timely resolution and SLA (Service Level Agreements) adherence, along with collaboration with other team members.
- Learned and gained knowledge of Linux and COBOL alongside the project activities to strengthen technical expertise.
ELTP - Training
Tech Mahindra Ltd.
Pune
12.2024 - 05.2025
- Completed structured training on core programming and problem-solving concepts, including DSA.
- Gained hands-on knowledge of web technologies (HTML, CSS) for building and styling a basic web application.
- Learned the fundamentals of SQL for database creation, querying, and data management.
- Acquired introductory knowledge of cloud computing concepts and deployment models.
- Trained in Agile methodology and the Scrum framework, participating in mock sprints.
- Gained knowledge of Artificial Intelligence (AI) concepts and its applications.
- Learned the
Education
Bachelor of Technology (B.Tech.) - Mechanical Engineering
Vellore Institute of Technology
Vellore, CGPA 8.16Skills
- Technical support
- Service desk management
- Batch job monitoring
- Incident and request management
- SQL, database querying
- Power BI
- Excel
- Linux
- COBOL
- Python (NumPy, Pandas)
- HTML, CSS
- Java
Timeline
Business Support Analyst
Tech Mahindra Ltd
06.2025 - Current
ELTP - Training
Tech Mahindra Ltd.
12.2024 - 05.2025
Bachelor of Technology (B.Tech.) - Mechanical Engineering
Vellore Institute of Technology
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