Summary
Overview
Work History
Education
Skills
Project
Language
Timeline
Generic

Animesh Kewlani

Pune

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

1
1
year of professional experience

Work History

Tech Support Associate

Cross Country Pvt.Ltd
Pune
02.2024 - Current

Conducting quality audits at Cross Country Healthcare to ensure operational accuracy and compliance.

Managing payroll systems by creating and processing timecards and invoices efficiently.

Proficient in client profile creation and billing page integration to support seamless operations.

Overseeing document management systems and ensuring strict adherence to compliance standards.

Collaborating effectively with multidisciplinary teams to address and resolve operational challenges.

Leveraging data analysis, problem-solving, and time management skills to optimize support processes.

Committed to enhancing operational efficiency and delivering high-quality support services.

Education

Bachelors of Business -

TIRPUDE INSTITUTE OF MANAGEMENT
Nagpur
01-2021

Skills

  • Technical Skills
  • Problem-Solving Skills
  • Communication Skills
  • Cybersecurity Awareness

Project

The IT landscape is undergoing a significant restructuring wave as organizations adapt to the demands of a rapidly evolving global economy and increasing competition. To address these challenges, IT support teams play a crucial role in reorienting and optimizing operations through system restructuring processes, enabling enhanced efficiency and seamless integration into the global digital ecosystem.

IT system restructuring involves the reorganization of critical infrastructure, systems, and workflows to address specific operational needs. This may include the reallocation of resources, updating system architecture, and optimizing support frameworks to improve performance, security, and scalability.

This project highlights the importance of IT restructuring in enabling organizations to remain competitive and agile in a globalized environment, ensuring robust support for business operations.

Language

  • English
  • Hindi
  • Gujarati
  • Sindhi
  • Marathi

Timeline

Tech Support Associate

Cross Country Pvt.Ltd
02.2024 - Current

Bachelors of Business -

TIRPUDE INSTITUTE OF MANAGEMENT
Animesh Kewlani