Animesh Mandal
Operation Centre Associate
Bengaluru
Summary
Dynamic and results-oriented professional with a passion for hospitality seeking to leverage expertise in corporate tie-ups to drive business growth and enhance client relationships within the hospitality industry.
Overview
1
1
year of professional experience
Work History
Operation Centre Associate
NxtGen Datacenter And Cloud Technologies Private Limited
10.2023 - Current
- Cultivated relationships with corporate clients and generated new business opportunities through proactive outreach and networking efforts.
- Managed a portfolio of corporate accounts, addressing client inquiries and concerns to ensure high levels of satisfaction and retention.
- Collaborated with internal teams to coordinate corporate events and promotional activities, delivering exceptional experiences for clients and their guests.
- Prepared sales reports and presentations for management review, highlighting key achievements and performance metrics.
Operation Centre Associate
MYn
05.2023 - 09.2023
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Worked varied hours to meet seasonal and business needs.
- Utilized customer feedback to improve product offerings.
- Trained and mentored junior staff on customer service strategies and techniques.
Frontend Manager
ITC MasterChef - Under Payroll Of Tempindia Staffing Services Pvt Ltd
10.2022 - 02.2023
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the front desk budget and order office supplies as needed
- Oversaw cashier operations, bookkeeping and security.
Education
Bachelor of Science - Physics, Mathematics And Computer Science
The Oxford College of Science And Technology
Bengaluru 04.2001 -
High School Diploma -
Itahar High School
Itahar , West Bengal 04.2001 -
Skills
❖Strong negotiation and communication skills
❖Proven ability to build and maintain client relationships
❖Knowledge of hospitality industry trends and best practices
❖Excellent organizational and time management abilities
❖Excellent organizational and time management abilities
Timeline
Operation Centre Associate
NxtGen Datacenter And Cloud Technologies Private Limited
10.2023 - Current
Operation Centre Associate
MYn
05.2023 - 09.2023
Frontend Manager
ITC MasterChef - Under Payroll Of Tempindia Staffing Services Pvt Ltd
10.2022 - 02.2023
Bachelor of Science - Physics, Mathematics And Computer Science
The Oxford College of Science And Technology
04.2001 -
High School Diploma -
Itahar High School
04.2001 -