A results-driven operations professional with over 10 years of experience in EdTech, E-commerce, and Student Accommodation sectors. Seeking growth-oriented opportunities to leverage my skills in operations, administration, and cross-functional coordination.
Overview
12
12
years of professional experience
Work History
Senior Manager Operations
University Living Accommodation Pvt. Ltd.
Noida
10.2018 - Current
Maintain and analyze daily, weekly, and monthly sales data and reports
Collaborate with sales teams and providers to verify bookings
Handle reconciliations and commission collections
Provide post-sales support to students via chat, email, and calls
Manage office administration, travel (visa, ticketing), and vendor negotiations
Oversee event management, cost-cutting initiatives, and corporate insurance lifecycle
Utilize ZOHO CRM for managing sales pipelines
Senior Associate Operations
Paytm E-commerce Pvt. Ltd.
10.2015 - 10.2018
Negotiated with merchants and handled documentation
Executed operational tasks and coordinated across departments
Managed merchant communication and property promotions
Branch Head
Mahindra Educational Pvt. Ltd.
09.2013 - 09.2015
Led branch operations, including administration and academic schedules
Managed teams, vendors, housekeeping, and daily accounting
Conducted seminars, marketing, and recruitment activities
Subject Matter Expert (SME) at University living accommodation private limitedSubject Matter Expert (SME) at University living accommodation private limited