A results-driven operations professional with over 10 years of experience in EdTech, E-commerce, and Student Accommodation sectors. Seeking growth-oriented opportunities to leverage my skills in operations, administration, and cross-functional coordination.
Overview
12
12
years of professional experience
Work History
Senior Manager Operations
University Living Accommodation Pvt. Ltd.
Noida
10.2018 - Current
Maintain and analyze daily, weekly, and monthly sales data and reports
Collaborate with sales teams and providers to verify bookings
Handle reconciliations and commission collections
Provide post-sales support to students via chat, email, and calls
Manage office administration, travel (visa, ticketing), and vendor negotiations
Oversee event management, cost-cutting initiatives, and corporate insurance lifecycle
Utilize ZOHO CRM for managing sales pipelines
Senior Associate Operations
Paytm E-commerce Pvt. Ltd.
10.2015 - 10.2018
Negotiated with merchants and handled documentation
Executed operational tasks and coordinated across departments
Managed merchant communication and property promotions
Branch Head
Mahindra Educational Pvt. Ltd.
09.2013 - 09.2015
Led branch operations, including administration and academic schedules
Managed teams, vendors, housekeeping, and daily accounting
Conducted seminars, marketing, and recruitment activities