PRAKASH KOTIAN
MUMBAI
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Delivering encouragement and feedback to help employees be successful. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
23
23
years of post-secondary education
1
1
Language
Work History
Senior Manager Operations
Hind Musafir Agency Ltd. (Bajaj Group)
1 2023
- Handling and overseeing all travel arrangements
- Managing relationships with Corporates
- Organizing the daily workflow of work to plan adequate allocation
- Updating team regarding any changes in Airline policy/circular/waiver etc
- Setting up quality standards with the client to get more inflow
- Interacting with Airline salesperson
- Roster, leave and attendance planning
- Helping account team to any account problem related air ticketing.
Sr Supervisor-Operations
AKBAR TRAVELS ONLINE.COM
03.2009 - 01.2023
- Managing the B2C operation team
- Handled direct customers for issuance, flight booking, reissuance, working on emails, calls, cancelation and refunds all domestic and international tickets, meal and seat request solving their queries
- Supervisor Responsibility: Supervising the Domestic and International Team where the works involves Ticketing, Amendment and Cancellation
- Setting up the quality standards with the client to get more inflow
- Interacting with Airline sales person
- Handling ADM Team
- Roster, leave and attendance planning
- Organizing & analyzing the daily work flow of work to plan adequate allocation
- Sending Daily Productivity report to management
- Helping account team to any account problem related air ticketing
- Updating team regarding any changes in Airline policy/circular/waiver etc.
International Counter Executive
GREAT ESCAPE TRAVELS PVT LTD
08.2006 - 02.2009
- Reservation and Ticketing
International Counter Executive
SYRISA TRAVELS PVT LTD
06.2004 - 08.2006
- Reservation and Ticketing
International Counter Executive
GRAND SLAM TRAVELS
01.2003 - 06.2004
- Reservation and Ticketing
Education
S.S.C -
St Joseph High School
Mumbai 04.2001 - Current
H.S.C - undefined
Elphinstone College
Skills
Well acquainted with Internet Operationundefined
Crs
- AMADEUS
- SABRE
- GALILEO
Proficiency Course
Diploma in Airline Travel & Tourism management course through TRADE WINGS INSTITUTE
Location - City
Mumbai
Personal Information
- Date of Birth: 07/04/78
- Nationality: Indian
- Marital Status: Married
Timeline
Sr Supervisor-Operations
AKBAR TRAVELS ONLINE.COM
03.2009 - 01.2023
International Counter Executive
GREAT ESCAPE TRAVELS PVT LTD
08.2006 - 02.2009
International Counter Executive
SYRISA TRAVELS PVT LTD
06.2004 - 08.2006
International Counter Executive
GRAND SLAM TRAVELS
01.2003 - 06.2004
S.S.C -
St Joseph High School
04.2001 - Current
Senior Manager Operations
Hind Musafir Agency Ltd. (Bajaj Group)
1 2023
H.S.C - undefined
Elphinstone College
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