Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Websites
Timeline
Generic

Aninda Bhattacharya

Pune

Summary

Results-driven Cloud Support Engineer at _VOIS with expertise in Kubernetes management and CI/CD deployment. Proven track record in optimizing cloud performance and reducing costs. Skilled in scripting automation and incident investigation, while effectively collaborating with cross-functional teams to enhance service delivery and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer

_VOIS
Pune
04.2023 - Current
  • Documented cloud architectures and processes for knowledge sharing and compliance purposes.
  • Investigated incidents that occurred in production environments involving the cloud infrastructure.
  • Conducted cloud assessments to identify opportunities for cost reduction and performance improvement.
  • Implemented and managed Kubernetes clusters for container orchestration, enhancing application scalability.
  • Created scripts to automate processes in the on-prem environment.
  • Provided technical support to customers on cloud-based applications and products.
  • Performed deployment using CI/CD pipelines to push changes to Docker containers and Kubernetes pods.
  • Analyzed logs from different components of the cloud environment for troubleshooting purposes.
  • Performed maintenance tasks such as patching and system upgrades
  • Worked closely with internal teams to ensure that all changes are properly tested before being deployed into production.

ETL Engineer

_VOIS
Pune
08.2020 - 03.2023
  • Monitored job executions to ensure the timely completion of scheduled tasks.
  • Optimized existing ETL processes by analyzing performance metrics and implementing tuning strategies.
  • Worked closely with other team members, such as DBAs, Business Analysts, and Developers, throughout the project life cycle.
  • Implemented multiple automations in Bash to notify the team regarding missing files on the server and long-running sessions on the database.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Technology Analyst

Infosys
Pune
07.2019 - 07.2020
  • Proactive monitoring of payment messages outgoing from critical payment apps, and checking for any exceptions in the process.
  • Checking queue depths, dequeue count per hour, and enqueue count per hour of different queues related to applications mapped to a particular queue manager.
  • Automation of daily BAU reports to be sent to clients daily through shell scripting.
  • Worked with the Development Team to fix issues in production.
  • Involvement in release activities by deploying scripts and performing smoke tests.

Support Analyst

Tech Mahindra
Pune
11.2015 - 06.2019
  • Oversaw daily performance of computer systems.
  • Identified and remedied root causes of system malfunctions.
  • Monitored server event logs to identify and resolve performance and security issues.
  • Responded to phone and email questions and concerns, resolving many issues daily.
  • Performed daily maintenance activities, such as patch management, virus scans, and system backups.
  • Supported migration for BTGS critical application: PDB from Solaris 8 to Solaris 10 environment, and from Solaris 10 to Linux environment.

Education

B.Tech - Electrical Engineering

DSCSDEC
Kolkata
07-2015

Skills

  • Cloud infrastructure
  • Kubernetes management
  • CI/CD deployment
  • Container orchestration
  • Scripting automation
  • Incident investigation
  • Cost reduction in the cloud
  • SQL
  • PLSQL
  • Linux
  • Docker

Accomplishments

  • Star Award at VOIS
  • Regular Award at VOIS
  • Best Team Award at Tech Mahindra
  • Standing Ovation Award at Tech Mahindra
  • Pat on the Back Award at Tech Mahindra

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Certification

  • Associate Cloud Engineer certification for GCP

Timeline

Cloud Support Engineer

_VOIS
04.2023 - Current

ETL Engineer

_VOIS
08.2020 - 03.2023

Technology Analyst

Infosys
07.2019 - 07.2020

Support Analyst

Tech Mahindra
11.2015 - 06.2019

B.Tech - Electrical Engineering

DSCSDEC

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Aninda Bhattacharya