Imran Khan

AWS Cloud Support Engineer specializing in incident management and performance optimization. Proven track record of developing effective solutions that enhance system reliability and streamline project workflows. Focused on achieving results that align with company objectives and drive mutual success.

• Wings: Business Skills B2 Personal Mastery - Working with Agility Curriculum, 1.0, 12/12/23, NA
• Leadership: Wings1 HR: BHR 5 Human Resource Domain Curriculum, 1.0, 11/29/23, NA
• Technology: Generative AI Foundation Curriculum, 1.0, 09/05/23, NA

• Xcelerate Warrior Certificate, 12/06/22
• Service & Commitment Award, 05/03/21
• Service & Commitment Award, 05/08/19

• LMS Cross Skill Training-Knowledge Transition Program - Functional - ILT/Virtual ILT
• Wings: Business Skills B2 Personal Mastery - Working with Agility Curriculum

AWS Cloud Accomplishments

• Successfully managed and supported 100+ AWS EC2 instances across Production, UAT, and Development environments.
• Reduced infrastructure provisioning time by 70% using Infrastructure as Code (Terraform).
• Implemented automated backup and recovery solutions using AWS Backup, EBS Snapshots, and S3 lifecycle policies.
• Optimized AWS resources resulting in 25% reduction in monthly cloud costs.
• Successfully migrated on-premises applications to AWS with minimal downtime.
• Managed AWS services including EC2, VPC, IAM, S3, CloudWatch, Route 53, RDS, and ELB.

• Achieved 99.9% service availability through proactive monitoring and incident management.
• Resolved critical production incidents within SLA, reducing downtime and improving customer satisfaction.
• Performed root cause analysis (RCA) and implemented preventive actions for recurring issues.
• Supported 24x7 production environments and participated in on-call support rotations.

• Developed shell scripts for automated server health checks, disk cleanup, and log rotation.
• Automated deployment processes using Jenkins, reducing manual effort and deployment errors.
• Implemented monitoring and alerting solutions using CloudWatch and SNS notifications.
• Managed Linux servers and automated routine administrative tasks.

• Implemented IAM policies and role-based access control to improve AWS security posture.
• Conducted regular security audits and vulnerability remediation activities.
• Configured VPC security groups, NACLs, and encryption policies to meet compliance requirements.

• Supported mission-critical telecom applications serving millions of subscribers.
• Coordinated with cross-functional teams for seamless delivery of telecom infrastructure projects.
• Managed high-availability environments with strict uptime requirements.

• Mentored junior engineers on AWS cloud technologies and Linux administration.
• Collaborated with application, network, and security teams to resolve complex infrastructure issues.
• Created operational runbooks and technical documentation to improve team efficiency.

10 years in TCS, Telecom Domain, AWS Cloud, Linux, Infrastructure Support

• Process Optimization & Operational Excellence
• Cloud Computing & AWS Technologies
• Data Analytics & Business Intelligence
• ServiceNow Platform & IT Service Management
• Generative AI & Emerging Technologies
• Team Leadership & Mentoring

Tools :- ServiceNow, ITSM, Microsoft Excel, CRM, AWS.

Skills :- Process Optimization, SLA Management, Incident Management.

Soft Skills :- Cross-functional Leadership, Stakeholder Management.

Domains :- IT Operations, Cloud Support, Data Analytics.

Trending :- Generative AI, Multi-cloud, Automation.

• Regularly read books on leadership, technology, business strategy, and personal development to stay updated with industry trends and best practices.

• Passionate about continuous learning through literature that enhances analytical thinking, decision-making, and problem-solving abilities.

• Enjoy reading biographies of successful leaders and innovators to gain insights into leadership, resilience, and professional excellence.

• Actively explore books related to cloud computing, digital transformation, emerging technologies, and organizational growth.

• Reading habit has helped improve communication skills, critical thinking, and the ability to adapt to changing business environments.

• Follow technical publications and industry literature to strengthen expertise in AWS Cloud, Infrastructure Management, and IT Operations.

• Regular reader of motivational and self-improvement books that foster productivity, teamwork, and goal-oriented thinking.

• Interested in literature covering project management, customer service excellence, and operational efficiency.

• Believe that reading broadens perspectives, encourages innovation, and supports lifelong professional development.

• Consistently invest time in knowledge enhancement through books, articles, and professional learning resources.