Anindita Sarkar

At present I am working as a Senior Manager with NTT DATA Services

I am part of the Centre of Excellence team which is mainly based out of North America.

I have a team of trainers and training analysts reporting to me.

My job role includes training and learning consultation for critical projects, TNA, TNI and taking suitable action on identified training gaps, collaborate and coordinate with stakeholders to drive a robust action plan, to bridge knowledge gaps if any.

My role aims at driving training effectiveness through surveys and Knowledge checks and to explore the possibilities of training digitization, and to guide the team in building interactive and world class training content.

I have conducted skill set mapping activities to come up with agent score card to rationalize and standardize competency level across the organization.

• Handled a team of soft skills, behavioral and communication trainers.
• My team conducted training for new hire engineers, following the 60 days, 40 days, 30 days, and 20 days curriculum.
• They trained the new hire engineers in Spoken skills, Written skills, Professional Grooming and Teamwork skills.
• Every batch had 8-9 LGs (Learner Groups).
• Each Learner Group had a strength of 30-35 associates.
• I have handled a team of 11 trainers, in TCS ILP, Chennai, till December 2018.From January 2019 I was part of project Ignite, and resigned from TCS in August 2019.
• At TCS Ignite, I designed the training curriculum for 1000 trainee associates and 80 faculty members.
• I have coordinated managed the MTM (Meet the Mentor) sessions We have implemented new learning mechanisms like flash mobs, Biz theatrics, Biz skills fest etc.
• To make learning more dynamic.
• My team drove TCS Values through learning interventions.
• My team conducted Remedial sessions for bottom performers.
• I mapped the trainers to their respective LGs.
• I conducted Batch Review Meetings with the LG leads(both business skill and technical) to review the performance of the batch.
• I have conducted Train The Trainer (TTT) program or FDP(Faculty Development Program) for the new trainers.
• I have conducted Leadership Development Program (LDP) for Project Leads and above (Experience:4-13 years).
• I have conducted Campus Commune programs for Engineering Colleges, especially for the final year students.
• The purpose of the program is to establish the importance of English as a business language and to give a glimpse of the corporate world.
• I have conducted cross center review for associates before they are released to Project.
• I have developed content for Language Lounge.
• I have facilitated e learning on ION and Ievolve platform, Have conducted workshop on WebEx for 18000 participants.
• I have designed content for Biz Re-imagination,.
• I have conducted RIO (Rigor in Operations) workshop across various Applications operations projects in TCS.
• I have worked in TCS Saudi Arab, as a senior faculty member, on deputation.

• I have worked as a Voice and Accent Trainer on deputation with Wipro Technologies, Chennai (on pay rolls of Datamatics Vista) for Applied Materials project.
• The entire project strength was 120 for whom I had conducted training in 3 batches.

• VnA, Product, soft skills, Behavioral and preprocess training 10 months.

• I started my career with Wipro BPO, as an associate for Dell Desktop.
• I was in Dell Consumer Hardware warranty support.
• I used to troubleshoot Dell Laptops and Desktops.