ANI PANDEY

Tele Marketing and Desk Manager

Greater Noida

Summary

Dynamic professional with a proven track record at AARYADHYA CONSULTANTS, excelling in customer service and time management. Cultivated strong client relationships, enhancing repeat business. Streamlined operations through effective computer skills. Known for a friendly, positive attitude and teamwork, consistently delivering results under pressure. Achieved a 20% increase in customer satisfaction through strategic follow-ups.

Overview

years of professional experience

Work History

Tele Marketing and Front Office

AARYADHYA CONSULTANTS

12.2023 - Current

Addressed customers with a confident and clear communication style.
Conducted follow-up calls to assess customer satisfaction and gather feedback for continuous service enhancement.
Developed strong relationships with key clients to ensure repeat business and foster loyalty towards the hotel brand.
Streamlined administrative tasks such as inventory management, ordering supplies, and maintaining office equipment to support day-to-day operations effectively.
Maintained high levels of cleanliness and organization throughout the reception area to create a welcoming atmosphere for guests.
Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor of Arts -

Jan Nayak University, Balia

Uttar Pradesh

04.2001 -

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Time management

Dependable and responsible

Calm under pressure

Accomplishments

Achieved [Result] through effectively helping with [Task].

Timeline