POOJA KUMARI
Pratap Nagar, Jaipur
Summary
Dedicated Telemarketing Executive skilled in effective communication and customer relationship management. Proven ability to resolve complaints and enhance customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tele Marketing Executive
Justdial Limited
Jaipur
2025.03 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Engaged customers in meaningful conversations to foster trust and loyalty.
Customer Service Associate
Ecowrap Impact Pvt. Ltd.
Jaipur
2023.12 - 2025.01
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and order placements.
- Maintained accurate records of customer interactions and transactions.
- Provided product knowledge to enhance customer shopping experience.
Customer Service Associate
Sagar Man Shipping Service Pvt. Ltd.
Jaipur
2022.11 - 2023.12
- Educated students on special pricing opportunities and company offerings.
- Provided outstanding service to new students by attending closely to their concerns and developing solutions.
- Resolved student inquiries in a timely manner.
Education
Higher Secondary - Science
BSEB
Patna2019-03
Matriculation -
BSEB
Patna2017-03
Skills
- Customer relationship management
- Product knowledge
- Order processing
- Effective communication
- Complaint resolution
- Sales support
- Market research
- Friendly, positive attitude
- Team collaboration
- Data entry
Certification
Justdial Training Program
Timeline
Tele Marketing Executive
Justdial Limited
2025.03 - Current
Customer Service Associate
Ecowrap Impact Pvt. Ltd.
2023.12 - 2025.01
Customer Service Associate
Sagar Man Shipping Service Pvt. Ltd.
2022.11 - 2023.12
Higher Secondary - Science
BSEB
Matriculation -
BSEB