Aniqha Tabassum

SAP PI/PO Development, Support & Monitoring

Project Name : PepsiCo

Client : PepsiCo

• Designed, developed, and deployed SAP PI/PO interfaces for seamless integration of SAP and non-SAP applications.
• Created message mappings, operation mappings, data types, message types, and service interfaces for complex business needs.
• Configured receiver determinations, interface determinations, and integrated configurations in SAP PO.
• Implemented file, IDoc, RFC proxy, REST, and JDBC-based interfaces for enterprise system integration.
• Established error-handling and exception-management mechanisms to enhance interface reliability and data accuracy.
• Conducted end-to-end testing, deployment, and production support for SAP PI/PO integration solutions.
• Monitored message processing through Runtime Workbench and other monitoring tools to ensure operational efficiency.
• Resolved interface failures, mapping issues, and communication channel errors within SLA timelines.
• Worked on transport management using CTS+ and coordinated deployments across Development, QA, and Production environments.
• Collaborated with functional consultants, business users, and technical teams to gather requirements and deliver integration solutions.
• Developed and maintained integration design documents, technical specifications, and operational support procedures.
• These are common SAP PI/PO responsibilities reflected in enterprise support and monitoring activities.
• Monitored inbound and outbound queues to ensure smooth processing of integration messages.
• Analyzed and resolved failed IDocs, message mapping issues, and communication channel errors.
• Provided L2/L3 production support and incident management for SAP PI/PO interfaces.
• Worked on change requests, enhancements, and defect fixes while ensuring compliance with SLAs.
• Conducted root cause analysis for recurring integration issues and implemented preventive measures.
• Supported outage activities, system maintenance windows, and interface cutover activities. These responsibilities align with SAP PI/PO support, queue monitoring, IDoc resolution, ticket handling, and end-to-end interface monitoring activities found in internal SAP PI/PO-related materials
• Knowledge on SAP CPI support and Monitored CPI message processing using Message Monitoring and Integration Content dashboards to identify and resolve failed messages.

Project Name : ALCON

Client : ALCON

Managed long-term engagement with American pharmaceutical company specializing in eye care products.
Executed end-to-end design and modeling to enhance product development processes.

• Monitored project progress to ensure alignment with established goals
• Resolved issues within SLA for medium and low-priority tickets.
• Monitored queues and acknowledged ticket activities for efficient processing.
• Handled data and connectivity-related issues across multiple modules.
• Integrated change requests with other system components to enhance functionality.
• Processed files between interfaces manually, ensuring data accuracy.
• Extracted files from databases and transferred them from source to target.
• Monitored message flow between interfaces in SAP PI systems.
• Participated in ramp-up and ramp-down activities for outage management.