Anirban Dey
Catalog Operation And Supply Chain
Kolkata
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
CATALOG ANALYST ASSOCIATE
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
02.2022 - Current
- Defect elimination in supply chain management process and fix in the upstream data
- As a catalog analyst associate, analyzing customer returns data and reviews of the product and analyze the root cause of the problem According to issue and reduce the concession rate of the unit
- Seasoned in defect reduction tools, SOP making, SQL, supply chain upstream fix, excel automation (VBA/Macros)
- Expert in creating dashboard for data visualization and storytelling
- Reduced Damage concession for the NA retail team by 2% by elevating package model and deep dive into historical data
- Pilot run all the automation program and dry test before soft launch
- Worked with Automation team to implement changes in manual effort
- Proven strong hold on Excel to analyze large dataset by using advanced excel formulas and charts
- Lead a team of 3 members to run a pilot program before soft launch in the worldwide retail market of amazon and reported bug to automation team
- Followed and adhere to all operational changes and implemented them
- KT training for New hires and Andon Program Team
D2AS ASSOCIATE
Amazon India
10.2021 - 01.2022
- De-escalate customer's issue before it's impact the brand image
- Quickly reach to the solution of the customer concern in unique way
- Resolved the technical issues via remote access of the amazon tech products
- Understand pain point of the customer and work backward for better customer experience
- Maintain customer satisfaction and brand value
Education
Bachelor of Arts - Tourism Studies
IIHM ( International Institute Of Hotel Management)
Kolkata 05.2017 - 12.2020
Hospitality Diploma Awarded By UWL -
IIHM
Kolkata 1 2014 - 01.2017
XII (WBCHSE) - PCMB
Baranagar Narendranath Vidyamandir
05.2017
X ( WBBSE) -
Baranagar Narendranath Vidyamandir
05.2014
Skills
Microsoft Officeundefined
Accomplishments
- Achieved top resolver of the week by completing ticketing task with accuracy and efficiency twice in 2023
Certification
Quicksight Basic Certification Awarded by Amazon
Achieved top Resolvers of the week twice in the year 2023
Resolved most Manual tickets raised by customer support associates in the week with 100% Quality and defect captured in 85% cases
Timeline
SQL Basic - Awarded by Amazon
10-2023
Quicksight Basic Certification Awarded by Amazon
06-2023
CATALOG ANALYST ASSOCIATE
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
02.2022 - Current
D2AS ASSOCIATE
Amazon India
10.2021 - 01.2022
Bachelor of Arts - Tourism Studies
IIHM ( International Institute Of Hotel Management)
05.2017 - 12.2020
Hospitality Diploma Awarded By UWL -
IIHM
1 2014 - 01.2017
XII (WBCHSE) - PCMB
Baranagar Narendranath Vidyamandir
X ( WBBSE) -
Baranagar Narendranath Vidyamandir
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