Anirban Jyoti Ghosh

🔹 Near Zero Touch Migration (NZTM) – Salesforce to ServiceNow

Role: Solution Architect
Spearheaded the end-to-end architecture and implementation of an AI-powered accelerator for seamless Salesforce to ServiceNow migration.

• Designed a reusable, scalable framework for migrating Salesforce metadata, business logic (Apex triggers, flows), configurations, and data to ServiceNow with minimal manual effort.
• Built dynamic custom mapping UIs with AI-suggested mappings that users could refine through an intuitive drag-and-drop interface.
• Used OpenAI to translate Apex code and workflow logic into readable process steps and auto-generate equivalent ServiceNow business rules and flows.
• Integrated Salesforce REST, Metadata, and Tooling APIs to automate schema extraction, workflow decoding, and content migration (e.g., Knowledge Articles).
• Delivered an enterprise-grade plug-and-play solution suitable for CRM and beyond.

🔹 HR Service Delivery Transformation – Global Beverage Conglomerate

Role: Technical Architect
Led a multilingual, region-specific onboarding transformation across multiple geographies.

• Designed scalable, modular onboarding flows tailored for country-specific legal and HR compliance while maintaining global alignment.
• Utilized HRSD modules, Flow Designer, and Virtual Agent to automate onboarding tasks.
• Enabled localization for dynamic activity sets while preserving the global baseline for core onboarding flows.
• Built a roadmap for scaling and maintaining HRSD configurations across the enterprise.

🔹 GenAI Story Generator from Teams Transcripts (Ongoing)

Role: Solution Architect

• Conceptualized a GenAI-powered tool to convert Teams meeting transcripts into user stories using OpenAI GPT.
• Integrated the tool into Agile Development modules to streamline sprint planning and reduce manual documentation.

🔹 Reimbursement Automation App using Document Intelligence (POC)

Role: Solution Architect

• Designed an application leveraging ServiceNow’s Document Intelligence to scan and extract structured data from receipts/invoices.
• Aimed to automate reimbursement requests and approvals via configurable workflows.
• Built dynamic forms and validations to support expense types and thresholds.

🔹 HRSD Implementation – Beverage Giant (APAC & EU Rollout)

Role: Technical Lead
Delivered ServiceNow HRSD capabilities including Case Management, Onboarding/Offboarding, Virtual Agent, and multilingual support.

• Successfully rolled out HRSD solutions in multiple regions including APAC and Europe.
• Architected global design with reusable templates and localization capabilities.
• Implemented phased rollout strategy to ensure stability and scalability.

🔹 Greenfield HRSD Deployment – Global Food Manufacturer

Role: Technical Lead

• Deployed HRSD modules across UKI, CIS, South Europe, Poland, Brazil, and CNAO regions.
• Led integrations with HCM platforms and implemented custom workflows for onboarding, case types, and offboarding.
• Coordinated with global and regional teams for consistent environment setup and data integrity.

🔹 Contingent Worker Onboarding Platform using HRSD, CSM & ITBM

Role: Lead Developer
Developed a comprehensive onboarding solution for contingent workers, integrated with multiple ServiceNow modules.

• Designed a three-portal architecture (for agencies, contingent workers, and hiring managers).
• Automated job posting, application review, and onboarding using lifecycle events and flow designers.
• Implemented background checks, contract generation, and timesheet management.
• Created custom tables (e.g., contingent worker, job application) with portal integrations and user-friendly UI experiences.