TippiReddy Karthik Reddy
ServiceNow Technical Consultant
Guntur
Summary
Results-driven Senior Software Engineer with over 10 years of experience in administration and software implementation in ServiceNow. Detail-oriented, organized, and meticulous professional excelling in fast-paced environments to meet tight deadlines. Enthusiastic team player with a proven track record of contributing to company success through innovative solutions and effective communication of technical requirements to non-technical stakeholders. Experienced in leading development teams in enterprise-wide projects, collaborating with cross-functional teams, and delivering efficient, reliable solutions utilizing advanced programming skills. Adaptable and motivated individual proficient in Agile/Scrum methodology, known for building scalable software applications and driving continuous improvement while effectively adapting to changing requirements and priorities.
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Software Engineer
Commonwealth Bank of Australia
Bangalore
01.2024 - Current
- 1. Estimating, including design, development/purchase, and installation .
- 2. Wide range of technologies within technical specialty - from state of the art to legacy systems.
- 3. Communicates with project manager on a frequent basis. Identifies tasks and issues that may have an impact on service levels or schedules. Provides realistic task and cost estimates. Screens resumes of team members, interviews, makes hiring and assignment recommendations, and writes reviews.
- 4. Communicates with other technical leads, IT groups, and clients so they understand the project's technical implications, dependencies, and potential conflicts. Evaluates the impacts of change requests on own/shared technologies and effectively persuades and influences others on ideas .
- 5. Reviews and approves documentation and diagrams created by IT team members (e.g., system specifications). Writes documentation, including technical standards and processes.
- 6. Participates in design, code, and test inspections throughout product life cycle to identify issues. Participates as a technical consultant at other project meetings. Presents technical status and issues at milestone reviews.
- 7. Provides expert level IT technical lead services and direction for critical software, middleware, and/or hardware projects (e.g., applications, networks, communications, and client server technologies) on multiple platforms. 8. Provides technical expertise in systems, technical infrastructure, tools, modeling, external interfaces, and other technical areas. Completes complex development, design, implementation, architecture design specification, and maintenance activities.
ServiceNow Team Lead
Guidehouse India
Chennai
11.2022 - 12.2023
- Involved in direct customer interactions, involved in activities regarding knowledge transfer and new enhancements.
- Support on different ITSM modules, OOB modules and Custom modules.
- Implemented the Agent Chat, VRM and IRM Modules.
- Configured a few modules by using UI Builder.
- Involved in development of Custom modules and Custom tables.
- Created functional and technical specifications, customer training material, support documents.
- Provided better approach, suggestions, and solutions for any new customization.
- Gathering the requirements and converting the requirements into stories.
- Estimating the stories.
- Responsible for conducting UAT for stakeholders.
Manager
Capgemini Technologies India Private Limited
Hyderabad
02.2022 - 11.2022
- Involved in direct customer interactions, involved in activities regarding knowledge transfer and new enhancements.
- Support on different ITSM modules, OOB modules and Custom modules.
- Involved in development of Custom modules and Custom tables.
- Created functional and technical specifications, customer training material, support documents.
- Provided better approach, suggestions, and solutions for any new customization.
- Gathering the requirements and converting the requirements into stories.
- Estimating the stories.
- Responsible for conducting UAT for stakeholders.
- Preparing POC for the senior management team.
Infra Dev Specialist
Cognizant Technologies Solutions India Private Ltd
Hyderabad
03.2021 - 02.2022
- Worked on the ITIL process and touched various aspects of the ServiceNow tool. This includes scripting, workflows, documentations and testing of SNOW modules.
- Created functional and technical specifications, test case documents for various ServiceNow modules.
- Scripting based configurations for IM, CM, and PM implemented using Business Rules, client script, UI Policies, ACLs, Script Includes, reference qualifiers, schedule jobs, Notifications, Inbound emails, SLAs etc.
- Did service catalog implementation, workflow scripting, Catalog UI policies, Catalog client scripts, approval process, variables, variable sets, etc.
- Worked on creating and sharing reports, configuring home pages.
- Coordinated the instance upgrade activities.
Team Leader
DHL Global Freight Forwarding LLP India Private Limited
Chennai
09.2019 - 02.2021
- Involved in support activities of Incident Management Project, Problem Management Project, Change Management Project.
- Involved in Users, Group and Roles creation.
- Handling support queries of customers.
- Participate in initial Kick-off meetings with Senior Management Team (SMT) and part of workshop sessions to understand the requirements thoroughly for CSM Modules.
- POC prepared to give a demo to SMT on ServiceNow how it looks and functions.
- Involving in Time Estimations and technical design of a Project.
- Configuring the applications along with well-designed portals.
- Worked with transform maps, data sources and different transform scripts for data loads and management.
Specialist
HCL Technologies
Chennai
05.2018 - 08.2019
- Writing Business rules, client scripts, UI actions and UI policies based on the requirements.
- Writing Script includes and invoking them in Business rules and Client Scripts.
- Different SLAs configured for different modules based on user time zones and excluding holidays.
- Provided access permission to users as per the Business requirements using Access control Lists.
- Integrated Emails to Service-Now Incident Management using Inbound Actions, when an Email is sent to Service-Now in a specified format automatically an incident will be raised.
- Production support for the initial period of Go-Live.
- Handled defects and new customization as Enhancements.
- Created trigger conditions for incident and request surveys.
- Developed incident management and ESS Portal modules completely and involved portal development in Service Catalog.
- Designed Record Producers for ESS Portal modules.
- Created UI Macros for service catalog variables.
Software Engineer
Mosware Software Systems Private Limited
Hyderabad
01.2017 - 04.2018
- Survey configuration for incident and request module to know the CSI (Customer Satisfaction Index) of users. This will help to improve help desk responsibilities and interaction with customers during service.
- Developed incident management and ESS Portal modules completely and involved portal development in Service Catalog.
- Handled defects and new customization as Enhancements.
- Designed Record Producers for ESS Portal modules.
- Production support for the initial period of Go-Live.
- Notifications configured on incident and request management to send mails to responsible users.
- New Workflows designs for Incident Management and Request Management as per client requirements.
- Writing Business rules, Client scripts, UI Actions and UI Policies as per the client requirement.
- Migrated customizations phase wise from Development to Test and then followed by Production.
Service Engineer
Ramboll India Private Limited
Hyderabad
06.2015 - 04.2016
- Performing SN core configuration tasks – UI Actions, Business Rules and Client Scripts.
- Writing Script includes and invoking them in Business rules and Client Scripts.
- Provided access permission to users as per the Business requirements using Access control Lists.
- Created UI policies to make the fields visible, read only and mandatory.
- Designed workflow for me cards.
- Creating and managing update sets.
- Migrated customizations phase wise from Development to Test and then followed by Production.
- Production support for the initial period of Go-Live.
- Handled defects and new customization as Enhancements.
Technical Support Executive
Navit Software Solutions
Hyderabad
06.2014 - 06.2015
- Developed Incident, change and Service Request Management (SLM) modules.
- Created record producers with different variables.
- “Auto Closure” feature is developed to close the changes automatically after certain days of implementation.
- Notifications configured on change management to send mails to responsible persons at different stages.
- Writing Business rules, client scripts, UI actions and UI policies based on the requirements.
- Writing Script includes and invoking them in Business rules and Client Scripts.
- Different SLAs configured for different modules based on user time zones and excluding holidays.
- Provided access permission to users as per the Business requirements using Access control Lists.
- Integrated Emails to Service-Now Incident Management using Inbound Actions, when an Email is sent to Service-Now in a specified format automatically an incident will be raised.
- Production support for the initial period of Go-Live.
- Handled defects and new customization as Enhancements.
Education
B.Tech -
JNTU Hyderabad
Skills
Effective interpersonal and communication skills
Interacting with clients
Converting functional requirements into technical requirements
Proven ability to work effectively in both independent and team situations
ServiceNow Administration
ServiceNow development
ServiceNow implementation
ITIL foundation life cycle
Configuration and customization of ServiceNow
Workflow
UI
Client Scripts
Script Include
Business Rules
Notifications
Events
Scheduled Jobs
ITSM
CSM
TPRM
IRM
HRSD
UI Builder
Agent chat
Take complete ownership of work
Self-Driven
Result Oriented
Certification
Certified ServiceNow Administrator
Skill Profile
JavaScript basics, ServiceNow, Production, Test, Development, UAT
Service Now Skills
ITSM, CSM, TPRM, IRM, HRSD, ServiceNow Workflow, Platform, Studio (Scoped App Development), SLA, User, Group and Role Management, Access Control (ACL), Tables, Forms, Reference Qualifier, Dictionary Override, Inbound Actions, Notifications, Transform Maps, Scheduled Jobs, Scheduled Reports, UI Actions, Agent Chat
Personal Information
- Date of Birth: 08/06/89
- Nationality: India
Positive Skills
- Take complete ownership of work I do and drive it till the very end.
- Self-Driven, require minimum supervision.
- Result Oriented and Trustworthy.
- Very much flexible, adjust myself in any kind of environment.
- Have good capability to work under pressure.
- Have good grasping skills which help me to learn new domains or technology easily.
- Ability to communicate effectively with fellow developers, immediate and senior management.
Timeline
Senior Software Engineer
Commonwealth Bank of Australia
01.2024 - Current
ServiceNow Team Lead
Guidehouse India
11.2022 - 12.2023
Manager
Capgemini Technologies India Private Limited
02.2022 - 11.2022
Infra Dev Specialist
Cognizant Technologies Solutions India Private Ltd
03.2021 - 02.2022
Team Leader
DHL Global Freight Forwarding LLP India Private Limited
09.2019 - 02.2021
Specialist
HCL Technologies
05.2018 - 08.2019
Software Engineer
Mosware Software Systems Private Limited
01.2017 - 04.2018
Service Engineer
Ramboll India Private Limited
06.2015 - 04.2016
Technical Support Executive
Navit Software Solutions
06.2014 - 06.2015
B.Tech -
JNTU Hyderabad