Summary
Overview
Work History
Education
Skills
Awards
Core Skills And Certifications
Certification
Accomplishments
Work Availability
Work Preference
Quote
Websites
Interests
Languages
Timeline
Generic

Aniruddha Bansod

Pune

Summary

Dynamic and results-driven Incident Management Leader with 24+ years of experience in IT operations, service delivery, and crisis resolution. Expertise in incident response, problem management, IT service continuity, and compliance. Proven ability to lead cross-functional teams, implement proactive risk mitigation strategies, and drive service excellence. Adept at working in fast-paced, high-stakes environments to minimize downtime and ensure seamless IT operations.

Overview

25
25
years of professional experience

Work History

Associate Director – Start Ops & Incident Mgmt

Cognizant Technology Solutions
03.2023 - Current
  • Lead incident and problem management strategies for global IT infrastructure, ensuring swift resolution of high-impact incidents
  • Develop and refine ITIL-based incident response frameworks to minimize downtime and improve service availability
  • Act as an escalation point for critical incidents, ensuring root cause analysis (RCA) and permanent fixes are implemented
  • Enhance collaboration between IT, security, and business teams to align incident management with organizational goals
  • Orchestrate executive-level communication during crisis situations, ensuring transparency and timely decision-making
  • Part of Strategic Operations team to ensure all New deals implementations are thoroughly planned & executed in structured way to ensure client commitments are met & avoid any revenue leakage across the globe
  • $10M savings achieved with processes optimization
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Senior Manager – Major Incident Management

Cognizant Technology Solutions
04.2020 - 02.2023
  • Directed global IT incident response efforts during the pandemic, ensuring seamless business continuity
  • Led major IT infrastructure recovery initiatives, including migration of 150K+ desktops to laptops (98% success rate)
  • Implemented compliance-driven controls on work-from-home (WFH) assets, achieving 95%+ compliance rate
  • Designed the 'Return to Office' program, aligning IT policies with CIO-approved security frameworks
  • Orchestrated 100K+ IT asset reimaging processes to enhance operational efficiency

Delivery Manager - Incident & Service Operations

Cognizant Technology Solutions
03.2011 - 03.2020
  • Led enterprise-wide IT incident and service management processes, ensuring SLA adherence and swift resolutions
  • Achieved a 20% reduction in service ticket volumes by driving automation and process enhancements with CSAT 98%
  • Developed proactive incident prevention mechanisms, reducing recurring IT disruptions
  • Mentored a high-performing IT service team, improving response times and customer satisfaction
  • Oversaw IT service management, ensuring optimal performance across offshore data centres (ODC/NON-ODC environments)
  • Implemented ITSM frameworks (Incident/Problem/Change Management) to enhance service desk efficiency

Assistant Manager – Service Maintenance

Bharti Airtel Ltd.
09.2006 - 03.2011
  • Centrally handled Bank of Maharashtra MAHANET project which includes 2500 links, 18 NAP locations and New DC Pune, Kharadi – DR Hyderabad Madhapur connectivity
  • Airtel Ltd and TCS were jointly working on this project where Airtel Ltd was responsible for link management
  • After Airtel’s network takeover, we were able to consistently achieve it after Sept.06 we were able to achieve 95% network uptime on BSNL/MTNL network
  • 600+ branches were converted to CBS within 15months
  • Managed IT infrastructure for 7500+ customer links across multiple states, ensuring 99.5% network uptime
  • Conducted regular reviews with ASP vendors and implemented proactive maintenance plans to minimize outages
  • Led service improvement initiatives, ensuring enhanced customer experience and compliance with SLAs above 95%
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Senior Network Engineer | IT Infrastructure Specialist

Sify Ltd.
01.2000 - 12.2006
  • Designed and managed data centres, overseeing UPS, networking, and infrastructure planning
  • Led large-scale network migrations, ensuring seamless network transitions with zero downtime
  • Critical projects include Commissioning of TIER II New Network Operation Centre in Pune (Dual POP architecture)
  • Shifting of NAGPUR & NASIK Network Operation Centre
  • Commissioning of Broadband Base station in various cities of Maharashtra
  • Managed security, WAN, LAN, and enterprise IT operations, optimizing connectivity solutions
  • Oversaw company's entire network and related policies covering use, maintenance and infrastructure.

Education

Diploma in Mechanical Engineering -

BTE, Mumbai
Nagpur
01.1999

MCSE | MCP+I | MCP -

Microsoft Certified Professional
Nagpur

Skills

  • Incident & Crisis Management
  • IT Service Management (ITSM)
  • Major Incident Response & Resolution
  • IT Infrastructure & Operations
  • Stakeholder Communication & Vendor Management
  • Process Optimization & Risk Mitigation
  • Root Cause Analysis (RCA) & Continuous Improvement
  • ITIL Framework Deployment
  • PMP Project Management
  • Six Sigma Green Belt
  • AWS : SysOps Administrator Associate
  • IBM : Artificial Intelligence Essential certified
  • IBM : Generative AI Essentials certified
  • IBM : Generative AI: Prompt Engineering
  • IBM : Python for Data Science and AI
  • Strategic leadership

Awards

  • Platinum Award, 12/01/24
  • Gold Award, 12/01/23
  • Gold Award, 12/01/22
  • Silver Award, 05/01/23
  • Silver Award, 04/01/23
  • Silver Award, 12/01/22
  • Silver Award, 03/01/22
  • Bronze Award, Q2 2022
  • Bronze Award, Q4 2024
  • Sapphire Award, Q4 2021
  • Sapphire Award, 01/01/20
  • Recognition – P&R Award, 2021
  • Best Delivery Manager, 2019
  • Innovation Champion Award, 2018
  • Best Manager, 2017
  • Continuous Improvement & Innovation Practitioner Level Certification, 2017
  • Certificate of Accomplishment LSS Project 'Volume Reduction for Remedy Tickets', 2014
  • Above & Beyond Award, Net savings of INR 1Cr
  • Best Employee of the Region, 2011
  • Exceptional Contribution Award, 2009-10

Core Skills And Certifications

  • Incident & Crisis Management
  • IT Service Management (ITSM)
  • Major Incident Response & Resolution
  • IT Infrastructure & Operations
  • Stakeholder Communication & Vendor Management
  • Process Optimization & Risk Mitigation
  • Root Cause Analysis (RCA) & Continuous Improvement
  • ITIL Framework Implementation
  • PMP Project Management
  • Six Sigma Green Belt
  • AWS : SysOps Administrator Associate
  • IBM : Artificial Intelligence Essential certified
  • IBM : Generative AI Essentials certified
  • IBM : Generative AI: Prompt Engineering
  • IBM : Python for Data Science and AI

Certification

· ITIL Framework Implementation

· PMP Project Management

· Six Sigma Green Belt

· AWS: SysOps Administrator Associate

· IBM: Artificial Intelligence Essential certified

· IBM: Generative AI Essentials certified

· IBM: Generative AI: Prompt Engineering

IBM: Python for Data Science and AI

Accomplishments

· Platinum Award Dec 2024

· Gold Award Dec 2023, Dec 2022

· Silver Award May 2023, Apr 2023, Dec 2022, Mar 2022

· Bronze Award, Q2 2022, Q4 2024

· Sapphire Award, Q4 2021, Jan 2020

· Recognition – P&R Award, 2021

· Best Delivery Manager, 2019

· Innovation Champion Award, 2018

· Best Manager, 2017

· Continuous Improvement & Innovation Practitioner Level Certification, 2017

· Certificate of Accomplishment LSS Project 'Volume Reduction for Remedy Tickets', 2014

· Above & Beyond Award, Net savings of INR 1Cr

· Best Employee of the Region, 2011

Exceptional Contribution Award, 2009-10

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Quote

If you are not willing to risk the usual, you will have to settle for the ordinary.
Jim Rohn

Websites

Interests

Cricket

Data Analysis

Current Affairs

Attend IT Tech Meets

Languages

English
Bilingual or Proficient (C2)

Timeline

Associate Director – Start Ops & Incident Mgmt

Cognizant Technology Solutions
03.2023 - Current

Senior Manager – Major Incident Management

Cognizant Technology Solutions
04.2020 - 02.2023

Delivery Manager - Incident & Service Operations

Cognizant Technology Solutions
03.2011 - 03.2020

Assistant Manager – Service Maintenance

Bharti Airtel Ltd.
09.2006 - 03.2011

Senior Network Engineer | IT Infrastructure Specialist

Sify Ltd.
01.2000 - 12.2006

Diploma in Mechanical Engineering -

BTE, Mumbai

MCSE | MCP+I | MCP -

Microsoft Certified Professional

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Aniruddha Bansod