Aniruddha Kumar
meerut
Summary
Enthusiastic service manager, using exceptional communication and relationship-building abilities to grow strong relationship with customers and channel partners. Using extensive industry experience to offer expert knowledge on Automotive & Insurance Industries. Resourceful and able to creatively solve problems, with exceptional time management skills.
Overview
8
8
years of professional experience
6040
6040
years of post-secondary education
Work History
Deputy Manager OD claims
HDFC ERGO General Insurance Company
Meerut
11.2022 - Current
- Experienced In-House Motor Claim Surveyor with expertise in claim assessment, loss evaluation, and policy compliance.
- Skilled in motor claim inspection, repair estimation, liability assessment, and fraud detection.
- Strong knowledge of IRDAI guidelines, insurance policy terms, and claim settlement procedures.
- Proven ability to handle high claim volume with accuracy and timely settlement.
CUSTOMER SERVICE MANAGER
ICICI LOMBARD GENERAL INSURANCE COMPANY
HARIDWAR
07.2019 - 11.2022
- Maintained up-to-date knowledge of the organisation's products and services.
- Improving customer service levels and team efficiency.
- Investigated and resolved complex customer complaints finding mutually beneficial solutions.
- Consistently reviewed the quality of output and strategised how to improve underperforming KPI's Parameters.
- Managed 200+ claims concurrently, using prioritisation and time management skills to meet deadlines consistently.
WORKSHOP MANAGER
AFTERSALES, ROYAL ENFIELD
GHAZIABAD
11.2017 - 07.2019
- Managed workflow process while exceeding all production targets of quality, quantity and on-time delivery.
- Oversaw all process to service, adhering to customer agreed delivery times and other performance metrics.
- Followed department policies with function-specific procedures, methods and tools, implementing a lean mindset.
- Provided guidance for working instructions, rules and guidelines in all workshop sections.
- Managed quality control of all output by workshop and mechanical team, improving workshop standards.
Education
PG PROGRAM IN MANAGEMENT - SALES & DIGITAL MARKETING
IMT GHAZIABAD
GhaziabadB.TECH - MECHANICAL ENGG
IEC COLLEGE OF ENGG. & TECH. GR. NOIDA
GREATER NOIDADIPLOMA - MECHANICAL ENGG
D.N POLYTECHNIC
MEERUTSkills
- Strategic planning
- Dispute management
- Process improvement strategies
- Awareness of trends
- Product knowledge
- Individual KPI setting and tracking
- Performance appraisals
- Adaptive leadership
- Motivational
- Customer service
References
Available upon request.
Languages
English
Elementary
A2
Timeline
Deputy Manager OD claims
HDFC ERGO General Insurance Company
11.2022 - Current
CUSTOMER SERVICE MANAGER
ICICI LOMBARD GENERAL INSURANCE COMPANY
07.2019 - 11.2022
WORKSHOP MANAGER
AFTERSALES, ROYAL ENFIELD
11.2017 - 07.2019
PG PROGRAM IN MANAGEMENT - SALES & DIGITAL MARKETING
IMT GHAZIABAD
B.TECH - MECHANICAL ENGG
IEC COLLEGE OF ENGG. & TECH. GR. NOIDA
DIPLOMA - MECHANICAL ENGG
D.N POLYTECHNIC