Aniruddha Sinha
Branch Manager
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
Certifications
1
1
Language
Work History
Branch Manager
Indusind Bank Ltd
Suri
01.2023 - Current
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and coaching employees on company protocol.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Implemented service improvements to enhance sales cycle.
- Resolved various issues impacting sales management and business operations.
- Boosted sales and customer loyalty through incentive programs.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Complied with regulatory guidelines and requirements.
Branch Manager
BANDHAN BANK LTD
Bolpur,Sainthia,Rampurhat
12.2016 - 01.2023
- Acquire new customers
- Ensuring after – sales service
- Cross-selling & achieving personal as well as branch sales portfolio
- Responsible for revenues on Liabilities and wealth management products
- Ensure that KYC/AML and other compliance norms
- Provide complete and comprehensive information on products, services, charges etc
- Proactively to the customer and ensure excellent customer services
- Tailored made products to enhance product penetration & Ensure coverage of all relationships through customer engagements, risk profiling and financial planning
- Helping in compliance & audit related issues
- Customer relationship and handling customer queries, customer Service and prompt reply
- Comfortable in various banking software,CRM etc
- Managing & Monitoring performance of sales resources,staff management
- Lobby management, Branch administration, Complain management etc
- Checking all A/c opening forms , Managing HNI clients etc.
Branch Operations Manager
HDFC BANK LTD
Asansol,Burdwan
07.2015 - 12.2016
- Monitoring of compliance related issues & handling audit
- Customer relationship and handling customer queries, customer Service and prompt reply
- Ensuring after – sales service
- Cross-selling & achieving personal as well as branch sales portfolio
- Overall branch operations
- Comfortable under Flexcube& other banking software
- Managing& Monitoring performance of sales resources,staff management
- Lobby management, Branch administration, Complain management, Death claim
- Checking all A/c opening forms ,monitoring branch stationary, Locker operations
- Dummy account monitoring, Managing HNI clients etc
Customer Service Manager
Axis Bank Ltd
Rampurhat,Bolpur
08.2011 - 07.2015
- Interacting with clients and generate business for the company
- Liaison with the Controlling Office and monitoring of business sourced from other alternative channels
- Managing data analyzing & data processing activities
- Catering suitable products and services based on customer's need
- Monitoring of compliance related issues & handling audit
- Customer relationship and handling customer queries, customer Service and prompt reply
- Ensuring after – sales service
- Cross-selling & achieving personal as well as branch sales portfolio
- Clearing operations (MICR & HV >>I/W,O/W) inclusive of ECS module
- Comfortable under Finacle, Disbursement & other banking solutions
- Comfortable handling cash
- CMS,AT-PER,WARRANT,GBM
- Vendor payment, Govt
- Tax collection etc
- Significant Achievements:
- Took part in various intra bank competitions & received awards for the same
- PROFESSIONAL COURSE
- IRDA (GI & LI) qualified.
Education
Bachelor of Science - BCA
B P PODDER COLLEGE OF ENGINEERING AND TECHNOLOGY
KOLKATA 06.2004 - 2007.07
Masters in Computer Application
BENGAL COLLEGE OF ENGINEERING AND TECHNOLOGY
DURGAPUR 07.2007 - 2010.07
Skills
Business development expertise
Accomplishments
- Increased monthly revenue 150% through implementation of strategic initiatives.
- Received the Various Awards for exemplary performance and recognition from the company.
- Improved employee satisfaction.
- Grew new accounts 125% in only 1 year time.
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Supervised team of 19 staff members.
Certification
CUSTOMER SERVICE & BANKING CODES AND STANDARDS
Timeline
Branch Manager
Indusind Bank Ltd
01.2023 - Current
NISM
06-2022
Anti-Money Laundering And Know Your Customer
05-2022
IRDA(LI & GI)
01-2022
CUSTOMER SERVICE & BANKING CODES AND STANDARDS
06-2019
Branch Manager
BANDHAN BANK LTD
12.2016 - 01.2023
Branch Operations Manager
HDFC BANK LTD
07.2015 - 12.2016
Customer Service Manager
Axis Bank Ltd
08.2011 - 07.2015
Masters in Computer Application
BENGAL COLLEGE OF ENGINEERING AND TECHNOLOGY
07.2007 - 2010.07
Bachelor of Science - BCA
B P PODDER COLLEGE OF ENGINEERING AND TECHNOLOGY
06.2004 - 2007.07
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