Anirudha Chakraborty
Kolkata
Summary
Career Profile
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Tower Lead,
Tata Consultancy Services
12.2013 - Current
- Working on different Application and Infrastructure teams such as (Server, Network, Database, Security, AS/400, Backup, Storage, Tools, SNOW, Solarwinds etc.)
- In-depth expertise in collaborating with other technical teams to gather requirements and resolving issues.
- Manage infrastructure – Catch and dispatch incidents and service requests to technological towers to restore services, fulfill change requests for , update/modify/change configurations, provision infrastructure, de-provision, install Operating systems SLA management, Continuous improvements, Integrations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Maintain infrastructure – Review of Operating systems patching, Operating systems upgrade, Asset lifecycle management.
- Operate infrastructure – Review backup and recovery process, DR management, ticket management, Service operations, co-ordination with vendors, application team, Service management team.
- Coordinate with other towers, application team and vendor to fix the issues.
- Broadcast Planned and unplanned outage notifications to all stakeholders.
- Identify and execute the improvement opportunities.
- Support Service management team and governance team on required reports and status for daily, weekly, monthly, and quarterly governance meetings.
Process Executive
Infosys Limited
01.2010 - 03.2013
- Executed catch and dispatch incidents and service requests to technological towers to restore services.
- Identified issues, analyzed information and provided solutions to problems.
- Monitor infrastructure - 24x7 monitoring and reporting.
- Troubleshoot DSL connectivity issues, Router Configuration, Voice and accent Training.
- Delivered services to customer locations within specific timeframes.
Systems Support Engineer
Hi-Tech Computers
03.2008 - 09.2009
- Company Overview: Sales and rental service of Unix Servers
- Managed over 30 different companies to increase sales growth by 10%
- OS installation, Server mounting, Rack mounting.
- Business Development by telephonic call to admin team of various IT organizations for sales or rental service of Unix servers (Solaris, AIX, UX,IRIX).
- Configuration of servers.
- Sales and rental service of Unix Servers
- Tracked problematic system errors by implementing various user support tracking metrics.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
Education
Birla Institute of Technology
Mesra, Ranchi06-2004
Skills
- Data centre
- Command Centre
- Network Operations Centre
- Problem-solving
- ITIL 4 certified
- Planning
- Team Management
Affiliations
Mentor Capability Building Programme, Gold certified Mentor
Timeline
Tower Lead,
Tata Consultancy Services
12.2013 - Current
Process Executive
Infosys Limited
01.2010 - 03.2013
Systems Support Engineer
Hi-Tech Computers
03.2008 - 09.2009
Birla Institute of Technology
Personal Information
- Title: Associate Consultant
- Date of Birth: 1983-11-20
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Training Conducted
Mentorship Program , Rigor in operation training, Service management training.
Designation
Associate Consultant
Certification
ITIL 4 Foundation
Publications
- "Hosting IT environment on the TCS Enterprise Cloud Platform with a 24x7 Command Centre monitoring", Recognized as a Contextual Masters
Accomplishments
- Collaborated with team of 40 associates in the integration of indigenous 4G Network.
- Resolved product issue through consumer testing.
- Achieved SLA through effectively helping with on time assistance.
- Documented and resolved Incidents which led to minimal downtime.