Anis Mulla
Navi Mumbai
Summary
Results-oriented IT professional having 4.8 years of experience in providing robust IT support and solutions. Proven track record of delivering exceptional technical assistance and troubleshooting for seamless operations. Seeking a challenging position within your organization to leverage my skills and dedication for mutual success. Seasoned information technology manager knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with several years of related experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Officer
Socirty For Nutrition , Education and Health Action (SNEHA)
Mumbai
12.2024 - Current
- IT Hardware & Networking: Proven expertise in installing, configuring, and maintaining end-user devices, LAN/WAN networks, and peripherals. Adept at diagnosing hardware issues and ensuring minimal downtime across IT infrastructure.
- Remote IT Support: Delivered prompt and effective remote support via tools like AnyDesk, TeamViewer, and Microsoft RDP, consistently resolving technical issues within SLAs.
- OS Configuration & Troubleshooting: Advanced troubleshooting and deployment skills across Windows 7, 10, 11, and Windows Server 2019, including domain join, group policies, and user profile management.
- Google Workspace Administration: End-to-end management of Google Workspace (Gmail, Drive, Admin Console) including user provisioning, access controls, shared drives, and security policy enforcement.
- Firewall Security (Sophos): Hands-on experience in managing Sophos Firewall for user access, traffic monitoring, policy configuration, and incident response to ensure network integrity.
- IT Asset Management: Systematic tracking and auditing of hardware/software assets using asset management tools to support budgeting, procurement, and compliance.
- Helpdesk & Ticketing Systems: Skilled in managing support tickets through ITSM platforms, ensuring issue resolution, prioritization, and documentation for continuous service improvement.
- Peripheral & Network Device Configuration: Competent in configuring and troubleshooting network printers, routers, and wireless access points to maintain seamless connectivity and resource access.
IT Support Engineer
I-Pro Services
Mumbai
05.2021 - 12.2024
- Hardware & Network Support: Skilled in installation, configuration, and troubleshooting of desktops, laptops, and network infrastructure to ensure seamless IT operations.
- System Configuration & Issue Resolution: Proficient in diagnosing and resolving software, driver, and connectivity issues across various platforms and environments.
- Active Directory Management: User account creation, password policies, group management, and access permissions to maintain organizational IT security.
- Microsoft 365 Administration: Comprehensive experience in managing O365 services including Exchange, SharePoint, OneDrive, Teams, and user/license management via the admin center.
- Ticketing System Management: Strong track record of handling incident, request, and change tickets using ITSM tools, ensuring timely resolution and documentation.
- Network Printer Setup: Installation and configuration of printers across network environments with IP assignments and print server integration.
- DHCP & Server Operations: Proficient in configuring and managing DHCP, resolving IP conflicts, and addressing server-side issues for optimal network performance.
- VPN Configuration: Setup and troubleshooting of VPN connections to enable secure remote access for users across different geographies.
- Data Backup & ID Lifecycle: Implementation of scheduled data backups, user ID deactivation, and data retention in compliance with IT policies.
- Technical Support (Domestic & International): Delivering prompt and efficient L1/L2 support to users across regions, ensuring minimal disruption and high user satisfaction.
- Issue Diagnosis & Technical Glitch Resolution: Expertise in identifying root causes and applying solutions to recurring or critical technical problems.
Desktop Support Engineer
SAM IT services
Mumbai
10.2020 - 04.2021
- Was responsible for handling Active Directory
- Server issues
- VPN Configuration
- Data Backup & Id Deletion
- Solving Technical Glitches
- Worked on Ticketing Tool (Sapphire)
- Handling backup software
Education
BSc -
Shivaji University
Karad, India05.2020
HSC(XII) -
Maharashtra State Board
Karad, India02.2017
SSC(X) -
Maharashtra State Board
Satara, India03.2015
Skills
- Windows
- A
- N
- MCTS
- Active Directory
- CCNA
- Microsoft 365 administration
- IT asset management
- Firewall management
- SQL
Certification
Advance Training In Computer Infrastructure
Languages
- English
- Marathi
- Hindi
Personal Information
Date of Birth: 04/11/99
Passport No.
U8789358
Declaration
I hereby declare that the information provided in my resume is true and accurate to the best of my knowledge and belief.
Timeline
IT Officer
Socirty For Nutrition , Education and Health Action (SNEHA)
12.2024 - Current
IT Support Engineer
I-Pro Services
05.2021 - 12.2024
Desktop Support Engineer
SAM IT services
10.2020 - 04.2021
BSc -
Shivaji University
HSC(XII) -
Maharashtra State Board
SSC(X) -
Maharashtra State Board
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