Anisa Afsar Khan
Mumbai
Summary
Results-driven retail banking professional with over 16 years of experience in retail asset sales, portfolio management, and relationship building. Proven expertise in home loans, personal loans, gold loans, and auto loans, complemented by a strong commitment to customer service excellence. Collaborative team player dedicated to driving revenue growth and consistently achieving targets. Recognized for fostering lasting client relationships and delivering tailored financial solutions that meet diverse customer needs.
Overview
17
17
years of professional experience
Work History
Retail Banking Relationship Manager
ICICI Bank
01.2023 - Current
- Managing sales of Home Loans, Personal Loans, Gold Loans & Auto Loans
- Driving new business through open market sourcing, referrals & branch leads
- Coordinating with credit, legal & operations teams to ensure faster sanction & disbursement
- Monitoring portfolio health and delinquency control
- Cross-selling insurance and third-party products
- Supporting junior team members in lead conversion & documentation
- Key Achievements:
- Achieved monthly asset targets consistently
- Improved cross-sell
- Reduced TAT through proactive follow-ups with internal stakeholders
- Maintained strong portfolio quality with minimal delinquency
Home Loan Coordinator
HDFC Bank
01.2009 - 01.2023
- Managed complete home loan documentation & processing lifecycle
- Coordinated with credit, legal & valuation teams
- Ensured timely loan sanction and disbursement
- Maintained compliance and audit standards
- Key Achievements:
- Processed XX+ files per month
- Reduced documentation errors
- Improved sanction TAT
Education
Bachelor’s Degree -
Mumbai University
MBA - Marketing
Amity University
01-2025
Skills
- Retail Asset Business
- Sales Team Coordination
- Channel & Builder Relationship Management
- Revenue Growth Strategy
- Portfolio Risk Monitoring
- Cross-Selling Strategy
- Market Expansion Planning
- Target Planning & Execution
- Customer Retention Strategy
- Operational Coordination
Timeline
Retail Banking Relationship Manager
ICICI Bank
01.2023 - Current
Home Loan Coordinator
HDFC Bank
01.2009 - 01.2023
MBA - Marketing
Amity University
Bachelor’s Degree -
Mumbai University