ANISH FRANCIS XAVIER
Hyderabad
Summary
Dedicated analyst experienced in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
7
7
years of professional experience
Work History
Senior Finops Analyst
Amazon Development Centre (India) Pvt Lmt
Hyderabad
06.2023 - 07.2024
- Collated invoices, transaction records, and accounting certificates.
- Managed all payment processing, invoicing, and collections tasks.
- Provided customers with follow-up emails and other documentation, as needed, to promote customer support excellence.
- Attended team meetings to discuss issues, priorities, and outstanding accounts, improving department operations.
- Collaborated with team members to achieve target results.
- Maintained accurate records of all data collected during analysis processes.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Accounts Receivable Specialist
Dell International Services India
Hyderabad
11.2021 - 06.2023
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement
- Managed and responded to correspondence and inquiries from vendors.
Customer Service Executive
HSBC
Hyderabad
02.2019 - 09.2021
- Employed comprehensive benchmarks to establish and monitor customer service standards
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Technical Support Associate
Tech Mahindra
Hyderabad
07.2017 - 02.2019
- Patched software and installed new versions to eliminate security problems and protect data
- Performed quality assurance and quality control assessments of support ticket fulfillment
- Tracked computer equipment, peripherals and network servers via master documentation in Excel
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
Education
Bachelor of Computer Science - Computer Engineering Technology
Malla Reddy Institute of Technology
Hyderabad, India01.2015
Skills
- Cash application
- Codes Reviewing
- Team Bonding
- Month-end closing procedures
- Strong client relations skills
- Research and due diligence
- Workflow Analysis
- Root Cause Analysis
- Team Collaboration and Leadership
- Excel proficiency
Timeline
Senior Finops Analyst
Amazon Development Centre (India) Pvt Lmt
06.2023 - 07.2024
Accounts Receivable Specialist
Dell International Services India
11.2021 - 06.2023
Customer Service Executive
HSBC
02.2019 - 09.2021
Technical Support Associate
Tech Mahindra
07.2017 - 02.2019
Bachelor of Computer Science - Computer Engineering Technology
Malla Reddy Institute of Technology
Similar Profiles
Uday KiranUday Kiran
- at Amazon Development Centre India Pvt Ltd- at Amazon Development Centre India Pvt Ltd
Anil Kumar PollaAnil Kumar Polla
Operations Support Expert at Amazon Development Centre India Pvt LtdOperations Support Expert at Amazon Development Centre India Pvt Ltd
Jashwanth BokkasumJashwanth Bokkasum
Customer Service Associate at Amazon Development Centre India Pvt. Ltd.(HYD20)Customer Service Associate at Amazon Development Centre India Pvt. Ltd.(HYD20)