Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Projects
Languages
Accomplishments
Timeline
Generic

Anish K R

Thithalli

Summary

Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.

Overview

4
4
years of professional experience

Work History

Associate Technical Support Engineer

RWS Group
Bengaluru
09.2022 - Current
  • Provided technical support to Clients over the Salesforce ticketing tool and through Email & Call
  • Maintain and support on Cloud based Application
  • Analyses Debug logs and Troubleshoot the Technical issue. Reproduce the issue in Test environment to identify the root cause
  • Collaborated with development teams to troubleshoot product defects and implement fixes accordingly.
  • Handle the Application Admin tasks
  • Tested newly implemented systems to ensure they meet all requirements before going live.
  • Writing Knowledge article and record clients sensitive details and other technical details in Confluence page.
  • Run SQL queries to gathering backend data of the application Jobs and fix it from backend if required.
  • Raising incident to Cloud Operations team for application related queries.
  • Working in Day & night shift including weekends.

Aplication Support Executive

TATA Consultancy Services
Bengaluru
01.2020 - 09.2022
  • Monitoring and maintaining a complete application and its servers.
  • Provided technical support for end users customers, responding to queries and resolving problems.
  • Identified root cause of application issues, Basic troubleshot and implemented solutions in a timely manner.
  • Developed user manuals, training materials, and other documentation related to the applications supported.
  • Maintained up-to-date knowledge of software updates and patches to ensure optimal performance of applications.
  • Collaborated with development teams to create effective solutions for customer needs.
  • Resolve customer problem through tools and database
  • Monitoring all kind of project related dashboards, tickets, Incident management and Outage handling
  • Monitor and trigger Talend BI Jobs.
  • Coordinated with stakeholders across multiple departments regarding application support activities.

Education

Computer Science and Programming

Madhava Pai Memorial College
Manipal, Karnataka
04.2019

Skills

  • Application support
  • Incident Management
  • Remote Support
  • Technical Documentation ( Confluence & Article )
  • Bug tracking
  • Root Cause Analysis
  • JIRA Systems
  • Ticketing Tool ( Salesforce )
  • Sugar CRM
  • Basic SQL
  • Graylog
  • MS Office
  • Outlook
  • Dashboards
  • Basic ITIL process
  • Trados Studio & TM Maintenance tool
  • Admin Tasks

Languages

  • English, Native or Bilingual Proficiency
  • Kannada, Native or Bilingual Proficiency
  • Hindi, Elementary Proficiency

Hobbies and Interests

  • Learn and work with new & versatile technologies
  • Sports
  • Music

Projects

E-Kart : Online Shopping System (12/2018 - 04/2019)

  • E-commerce (Online Shopping System) Refers to the process of buying and selling goods and services online. And it's important because it allows retailers to both better serve existing customers (by making shopping easier for them) and find totally new audiences.,
  • Front End : HTML, CSS
  • Back End : ASP.net - C#
  • Database : My SQL Server Management Studio

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1

Accomplishments

  • Received appreciation from Management
  • Represented state level in Kabaddi.

Timeline

Associate Technical Support Engineer

RWS Group
09.2022 - Current

Aplication Support Executive

TATA Consultancy Services
01.2020 - 09.2022

Computer Science and Programming

Madhava Pai Memorial College

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Anish K R