Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Software
Timeline

Badrinath Kolthuru

Associate Technical Support Engineer
Hyderabad

Summary

Flexible Technical Support Engineer with Number years of experience helping clients maintain smooth operations. Expertise in Type systems and Type environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

4
4
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Associate Technical Support Engineer

Computer Generated Solutions Pvt Ltd.
Hi Tech City
06.2022 - Current
  • Streamlined troubleshooting processes for faster resolution of technical problems.
  • Contributed to the improvement of product quality by providing valuable feedback from customers to development teams during testing phases.
  • Managed multiple high-priority projects simultaneously while maintaining exceptional attention to detail when handling client requests.
  • Mentored junior engineers, helping them develop their skills and fostering a supportive team environment.

Customer Support Executive

Asian Institute Of Nephrology And Urology
Banjara Hills
12.2021 - 05.2022


  • Contributed to the implementation of new support software systems, optimizing workflows for better efficiency.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Streamlined support processes for faster resolution times and increased customer loyalty.
  • Assisted in the development of training materials for new hires, improving overall team competency levels.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.

Customer Support Executive

HRH Next
Abids
02.2020 - 05.2020
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Diploma In ECE - Electrical, Electronics And Communications Engineering

TKR College of Engineering And Technology , Meerpet
09.2020

10th Class -

Amaravathi Talent School , Secunderabad
07.2016

Skills

    Application support

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Accomplishments

  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of Number staff members.

Certification

Industrial training in National small industries corporation LTD

Interests

Testing the operational of new technical device and software

Making PCB Based circuits and projects

Playing video games

Wanderlust

Software

VMware

Microsoft office

Digital tech console

Timeline

Associate Technical Support Engineer - Computer Generated Solutions Pvt Ltd.
06.2022 - Current
Customer Support Executive - Asian Institute Of Nephrology And Urology
12.2021 - 05.2022
Customer Support Executive - HRH Next
02.2020 - 05.2020

Industrial training in ECIT

05-2019

Industrial training in National small industries corporation LTD

06-2017
TKR College of Engineering And Technology - Diploma In ECE, Electrical, Electronics And Communications Engineering
Amaravathi Talent School - 10th Class ,

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Badrinath KolthuruAssociate Technical Support Engineer