Anish Mishra
New Delhi
Summary
Results-oriented Senior Specialist with over 10 years of expertise in project management and process optimization. Demonstrates proficiency in analyzing data trends and executing impactful solutions to improve team collaboration and workflow efficiency.
Overview
11
11
years of professional experience
Work History
Senior Specialist – Implementation Services
Aptia
Gurugram
03.2024 - Current
- Executed and supported client-specific processes, including issue resolution and renewals.
- Maintained project documentation related to change requests and bug fixes.
- Led troubleshooting efforts and supervised testing of technology systems to reduce downtimes.
- Analyzed performance indicators to identify effective strategies for operational enhancement.
- Contributed inputs for automation and standardization of processes to improve efficiency.
- Provided onboarding support to Analysts, sharing process knowledge and quality guidelines.
- Participated in audit readiness activities while maintaining documentation and control completion.
- Supported governance activities by tracking action items and ensuring timely follow-ups.
Senior Specialist - Implementation Services
Mercer India
Gurugram
11.2014 - 02.2024
- Executed and supported client-specific processes, including issue resolution and renewals.
- Maintained project documentation related to change requests and bug fixes.
- Led troubleshooting efforts and supervised testing of technology systems to reduce downtimes.
- Analyzed performance indicators to identify effective strategies for operational enhancement.
- Contributed inputs for automation and standardization of processes to improve efficiency.
- Provided onboarding support to Analysts, sharing process knowledge and quality guidelines.
- Participated in audit readiness activities while maintaining documentation and control completion.
- Supported governance activities by tracking action items and ensuring timely follow-ups.
Education
Master of Computer Applications - Computer And Information Systems
IEC University
Solan, Himachal Pradesh08-2018
Bachelor of Commerce - Accounting And Finance
Delhi University
Delhi04-2013
Skills
- Project management
- Data analysis
- Technical support
- Process improvement
- Documentation management
- Strategic planning
- Problem solving
- Time management
- Team building
- Quality assurance
- Resource allocation
- Coaching and mentoring
- Root-cause analysis
- Expert problem solving
- Risk management
- Process optimization
- Technical troubleshooting
- Expert in Selenium and Java
- Team collaboration
- Teamwork
- Decision-making
- Multitasking
- Active listening
- Problem-solving
Accomplishments
Star of the Month.
Timeline
Senior Specialist – Implementation Services
Aptia
03.2024 - Current
Senior Specialist - Implementation Services
Mercer India
11.2014 - 02.2024
Master of Computer Applications - Computer And Information Systems
IEC University
Bachelor of Commerce - Accounting And Finance
Delhi University