Anish Mukherjee
Senior Process Executive
Pune,MH
Summary
Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in fraud investigation and banking activities, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Overview
2
2
years of professional experience
Work History
SENIOR PROCESS EXECUTIVE (Frauds Advisor)
Infosys BPM
2 2024 - Current
- Dedicated to help customers with frauds on their account, credit card and investigate them accordingly as per the company norms through enhanced process efficiency by streamlining workflows and implementing fraud prevention strategies and educate customers how to stay safe from scams,frauds etc.
Customer Support Advocate (Personal Banking)
The Co-operative Bank
03.2023 - 01.2024
- Providing exceptional support to customers in the UK, ensuring their financial security and satisfaction
- I used my analytical skills and banking software to identify and prevent fraud, especially in supporting vulnerable customers
- Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
Technical Support Associate
Tech Mahindra
05.2022 - 02.2023
- My everyday responsibility included troubleshooting networks, handling complaints and taking high volume of inbound calls
- Demonstrated resilience in high-pressure situations, maintaining composure and focus on problem-solving even during peak support periods.
- Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
Education
Master of Science - International Business
04.2001 -
BBA - Economics, Accountancy, Business Studies
04.2001 -
Skills
Inbound and Outbound communications
Financial Fraud Investigation
Customer Handling
Salesforce
Fraud prevention
Transaction monitoring
Banking Policies and Procedures
Customer Satisfaction
Financial Advising
Skills Summary
90%, 100%
Timeline
Customer Support Advocate (Personal Banking) - The Co-operative Bank
03.2023 - 01.2024
Technical Support Associate - Tech Mahindra
05.2022 - 02.2023
Loughborough University - Master of Science, International Business
04.2001 -
BP.Poddar Institute of Management And Technology - BBA, Economics, Accountancy, Business Studies
04.2001 -
SENIOR PROCESS EXECUTIVE (Frauds Advisor) - Infosys BPM
2 2024 - Current