Yakub Maindargi
Pune
Summary
Caring and friendly customer service professional with 7+ years of experience in consumer service and B2B settings. Excited about the prospect of working with Organization to improve the customer experience and increase retention through quick resolution of any customer concerns.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Cognizant Technology Solutions India Private Limited
Pune
08.2019 - Current
- Manage all aspects of Google Ad campaigns
- Investigation and recommendation to optimize ad campaigns.
- Analyze and optimize ad campaigns to increase return on investment (ROI)
- Use Google Ads to drive a variety of online marketing campaigns
- Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
- Manage and optimize display campaigns across multiple devices
- Develop PPC strategies to increase online visibility
- Getting the ads approved for the advertiser in case of disapproved ads for policy issues.
- Maintaining 100% EFC
Analyst
Wipro Limited
Pune
02.2017 - 08.2019
- Operational work and achieve daily targets, Creating business and residential listing in Yellow pages and white pages.
- Sending the listing to be printed in dictionary.
- Analyze received data in APF and Sales force tool.
- Perform action on received data as per process manual. Adhere to all quality parameter
- Worked on silent line service orders.
Customer Service Officer
Mphasis
Pune
10.2015 - 11.2016
- Calling individual clients who have taken a loan from financial institute regarding their insurance premium, dwelling amount, deductible.
- Disbursing premium amount on behalf of the client.
- Following the evolution of all aspects: documentation and the proper processing of the information received from the client.
- Appropriate management and timely information on the results occurred depending on priority.
- Maintained accurate records of all insurance transactions using computer software systems.
- Advised customers on the best ways to minimize risks associated with their assets.
Customer Service Executive
Capita India Pvt Ltd
Pune
07.2014 - 09.2015
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Grew existing customer accounts by through exceptional customer service and effective sales techniques
- Actively maintained and updated customer accounts in HubSpot
- Quickly worked on emails and web chat by reducing the average time to resolution.
- Actively worked to display a courteous and empathetic attitude to customers, resulting in a Good net promoter score.
Education
Bachelor of Computer Science - Computer Science
Savitribai Phule Pune University
Pune05-2012
Skills
- Keyword Research
- Campaign Support
- NPS, Customer Satisfaction
- Detail-oriented
- Time Management
- Problem-solving
- Efficiency Improvement
- Technical Support
- Inbound and Outbound Calling
Certification
- SalesForce Marketing cloud Email Specialist
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Timeline
Senior Process Executive
Cognizant Technology Solutions India Private Limited
08.2019 - Current
Analyst
Wipro Limited
02.2017 - 08.2019
Customer Service Officer
Mphasis
10.2015 - 11.2016
Customer Service Executive
Capita India Pvt Ltd
07.2014 - 09.2015
Bachelor of Computer Science - Computer Science
Savitribai Phule Pune University
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