Anisha C
Account Specialist
Bengaluru
Summary
To secure a responsible and rewarding position as a professional where my education, knowledge and skills could be put to best use offering mutual benefit to the organization and self in long term.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Account Specialist
Deluxe Entertainment Distribution India Pvt. Ltd.
Bengaluru
06.2018 - Current
- In charge of day to day processing, timely scheduling of all projects that is processed for account and facilitating. Responsible for meeting SLAs.
- Identify, manage and execute analysis of projects to uncover areas of opportunity and present actionable business recommendations to leadership.
- Develop and implement project management plans and implement them. This includes communicating project requirements, tasks and resources required.
Client Technical Support Senior Associate
Dell International Services India Pvt. Ltd.
Bengaluru
10.2016 - 03.2018
- Communicate with Clients and Dell Partners and provide Technical Support for Business and Domestic Dell Units.
- Responded to customer inquiries and provided technical assistance over phone.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications and monitored system performance to identify potential issues.
Education
Bachelor of Engineering - Information Science
Sambhram Institute of Technology
Bengaluru 09.2012 - 06.2016
Skills
Project Management
Account Management
Client Relationship Management
Platform Testing
Accomplishments
- Excellence Award - For consistently exceeding expectations in the Month of October 2020.
- Snappy Spot Award - In order to recognize the exceptional performance in the Month of September 2021.
- Club Silver Award - On completion of 5 years service with Deluxe for continuous, loyal and stellar service towards the organization in the Month of July 2023.
- Recognized as the Best Trainee in the batch in January 2017.
- Recognized as Star of the Month for exemplary dedication in the Month of October 2017.
- On the Spot Award for being recognized as the Best Agent in Q3 (August-October 2017).
- Dell Champion Award for the Financial Year – FY18.
At Deluxe Entertainment Distribution India Pvt. Ltd.
At Dell International Services India Pvt. Ltd.
Timeline
Account Specialist
Deluxe Entertainment Distribution India Pvt. Ltd.
06.2018 - Current
Client Technical Support Senior Associate
Dell International Services India Pvt. Ltd.
10.2016 - 03.2018
Bachelor of Engineering - Information Science
Sambhram Institute of Technology
09.2012 - 06.2016