ANISHA DAS
Summary
Dynamic Senior Associate with proven expertise at Manipal Hospital Sarjapur Road, excelling in patient care coordination and data management. Recognized for strong interpersonal skills and effective communication, I implemented operational protocols that enhanced service delivery standards, while training junior staff to foster a collaborative team environment. Proficient in MS Office Suite and electronic health records.
Overview
2
2
years of professional experience
Work History
Senior Associate
MANIPAL HOSPITAL SARJAPUR ROAD
04.2025 - Current
- Greeted patients and provided them with information and assistance.
- Handled calls, collected personal information and created appointments.
- Utilized booking systems and handled correspondence between patients and doctors.
- Managed office mail, payroll distribution and the physical setting of the front office.
- Answered phone calls, greeted patients, and handled schedules.
- Skilled in managing patient records and entering data in electronic health records.
- Coordinated patient care between departments and healthcare providers.
- Managed scheduling for patient appointments and follow-up visits.
- Assisted in developing operational protocols to improve efficiency.
- Trained junior staff on hospital policies and procedures.
- Collaborated with interdisciplinary teams for comprehensive patient assessments.
- Implemented quality control measures to enhance service delivery standards.
- Resolved patient inquiries and concerns with effective communication skills.
- Updated electronic health records to ensure accurate patient information management.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
Internship and Training
RAINBOW CHILDREN'S HOSPITAL
09.2023 - 04.2025
- Directs and coordinates all hospital activities, ensuring adherence to healthcare objectives and organizational values.
- I worked as a transcriptionist in the radiology department.
- Scheduling scan and consultation appointments via call and emails.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
MBA - HOSPITAL MANAGEMENT
CIHHM FOUNDATION
KOLKATA, WB01.2024
BACHELOR OF ARTS - ENGLISH LITERATURE
SREEGOPAL BANERJEE COLLEGE
01.2022
HIGHER SECONDARY EXAMINATION -
AKNA UNION HIGH SCHOOL
01.2019
Skills
- Strong interpersonal and communication skills
- MS Office Suite
- WPM: 40
- Team leadership
- Ability to work collaboratively as part of a team
- Verbal and written communication
- Customer engagement
- Data analytics
Languages
English
Upper Intermediate (B2)
B2
Bengali
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Senior Associate
MANIPAL HOSPITAL SARJAPUR ROAD
04.2025 - Current
Internship and Training
RAINBOW CHILDREN'S HOSPITAL
09.2023 - 04.2025
MBA - HOSPITAL MANAGEMENT
CIHHM FOUNDATION
BACHELOR OF ARTS - ENGLISH LITERATURE
SREEGOPAL BANERJEE COLLEGE
HIGHER SECONDARY EXAMINATION -
AKNA UNION HIGH SCHOOL