SAKTHI A
Chennai
Summary
Results-driven professional with a proven track record in managing provider data and enhancing operational efficiency at First Source Solutions. Expertise in leveraging Microsoft Office and Excel to consistently exceed customer SLAs at HCL Technologies Ltd. Demonstrated strong interpersonal communication and leadership skills, leading to substantial improvements in database accuracy and team performance. Committed to fostering collaborative environments that drive operational success.
Overview
6
6
years of professional experience
Work History
Senior Associate
First source solutions
Chennai
10.2023 - Current
- Maintained provider database, including demographic information, contract relationships, reimbursement, and network details.
- Processed provider requests by adding, updating, or terminating provider information based on source documents and client guidelines.
- Utilized tools such as Activity Manager and Provider Work Bench, and applications like Cred Viewer, NPPES, Ziplink, CAQH, NMABR, and USPS to ensure accurate provider data management.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
Process Associate
HCL Technologies Ltd
Chennai
06.2022 - 09.2023
- Contacted customers through email, fax, and phone to follow up on provider details and re-attest the CAQH page.
- Followed up on work orders TDD wise, ensuring timely completion.
- Coordinated with team lead to maintain quality standards, consistently achieving customer SLA and internal KRA.
- Ensured strict confidentiality of provider information in accordance with HIPAA regulations.
- Maintained up-to-date records of credentialing statuses in database systems.
Branch Supervisor
Green Pharmacy
Chennai
01.2019 - 08.2022
- Handled cash transactions, sales, and pre-sales invoicing efficiently.
- Maintained daily and monthly stock records accurately.
- Coordinated effectively with higher officers to ensure smooth operations.
- Interpreted and explained work procedures and policies to brief staff.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Bachelor of Arts - Mathematics
Mohammad Sadhak College of Arts And Science
Chennai04-2020
Skills
- Microsoft Office Proficiency
- Completed Lower-Level Typewriting Course
- Strong Interpersonal Communication Skills
- Microsoft Excel Proficiency
- Team Leadership
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Senior Associate
First source solutions
10.2023 - Current
Process Associate
HCL Technologies Ltd
06.2022 - 09.2023
Branch Supervisor
Green Pharmacy
01.2019 - 08.2022
Bachelor of Arts - Mathematics
Mohammad Sadhak College of Arts And Science
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