Summary
Overview
Work History
Education
Skills
PROJECTS
Accomplishments
Timeline
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Anisha Rout

Anisha Rout

Operations analyst
Bangalore

Summary

Senior Operations Research Analyst with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups.

Advanced mathematical and analytical skills and track record of identifying complex issues, collecting information, and developing practical solutions to problems.

Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Operations Analyst

First Advantage
04.2022 - Current


  • Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations..
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
  • Supported business growth by providing insightful recommendations based on detailed market research and competitor analysis.

Advisor II

Concentrix
02.2020 - 03.2022
  • Produced detailed reports outlining key issues and proposed solutions
  • Analyzed issues with careful approach in order to form definitive opinions
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols
  • Prepared, sorted and distributed reports to appropriate branches
  • Maintained friendly and professional customer interactions
  • Handled 150-200 calls per day to address customer inquiries and concerns
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Responded to customer requests for products, services and company information
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

Education

Higher Secondary - Science Education

Kendriya Vidyalaya
Cuttack, Odisha
06.2012 - 05.2014

High School - undefined

Kendriya Vidyalaya
Cuttack, Odisha
06.2011 - 05.2012

B.Tech - Civil Engineering Technology

Parala Maharaja Engineering College
08.2015 - 05.2019

Skills

Report preparation

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PROJECTS

TOC TAC TOE GAME:

Goal of this project is to create a tic-tac-toe game and program the logic using Python.

Platform used: Jupyter Notebook


SALES DATA ANALYSIS:

The purpose of this project is to analyze data using python, and answer business questions to enable better decision making.

Analyzing monthly sales, which city has maximum orders, what product sold the most and why, understanding the trend of most sold products and Analyzing the products often sold together.

Platform used: Jupyter Notebook


GEOSPATIAL ANALYSIS PROJECT (ZOMATO CASE STUDY):

The basic idea of analyzing the Zomato dataset is to get a fair idea about the factors affecting the establishment of different types of restaurants at different places in Bengaluru. This Zomato data aims at analyzing demography of the location. Most importantly it will help new restaurants in deciding their theme, menus, cuisine, cost, etc for a particular location. It also aims at finding similarity between neighborhoods of Bengaluru on the basis of food.

Platform used: Jupyter Notebook

Accomplishments

  • Best performer of the 3rd quarter 2021, Concentrix- Federal bank process
  • Collaborated with team of 5 in the development of Jupiter- Digital Banking
  • Documented and resolved customer complaints.
  • Used Microsoft Excel to develop tracking spreadsheets.

Timeline

Operations Analyst

First Advantage
04.2022 - Current

Advisor II

Concentrix
02.2020 - 03.2022

B.Tech - Civil Engineering Technology

Parala Maharaja Engineering College
08.2015 - 05.2019

Higher Secondary - Science Education

Kendriya Vidyalaya
06.2012 - 05.2014

High School - undefined

Kendriya Vidyalaya
06.2011 - 05.2012
Anisha RoutOperations analyst