Anisha Yadav
Kanpur
Summary
Experienced logistics Key account manager with expertise in customer service and operations management. Proven track record of achieving targets and delivering high-quality services to clients. Skilled in managing teams and collaborating with cross-functional departments to ensure smooth operations.
Overview
3
3
years of professional experience
Work History
Key Account Manager
Xindus Trade Private Limited
Gurugram
09.2023 - Current
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Managed the relationship between internal teams and external customers.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Negotiated contract terms with clients and established important deadlines.
- Attended trade shows and industry events in order to build brand awareness among target audiences.
Customer Success Associate
Xindus Trader Private Limited
Gurugram
01.2023 - 09.2024
- Responded promptly to customer inquiries via phone, email, or chat.Resolved Promptly to customer inquiries via phone, emails or chat
- Resolved escalated customer issues in a professional manner.
- Assisted with onboarding new customers and guided them through the product setup process.
- Collaborated with internal teams to resolve complex customer requests or complaints quickly and effectively.
- Identified opportunities for cross-selling additional services or products to existing customers.
- Maintained up-to-date knowledge of company's products and services offerings.
- Provided technical advice and guidance to customers on how to use products and services.
- Worked closely with sales team members to ensure successful transition from sale to implementation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Educated customers on special pricing opportunities and company offerings.
Business Development Executive
FARE Labs Pvt Ltd
Gurugram
01.2022 - 01.2023
- Developed and implemented strategies to increase customer base and revenue growth.
- Drafted proposals for potential customers outlining terms of service agreements.
- Established strong relationships with key decision makers within client organizations.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Conducted market research and identified potential business opportunities.
Education
Master of Science - Food Microbiology And Toxicology
BBA University
Lucknow06-2022
Bachelor of Science - Medical Microbiology and Bacteriology
CSJM University, Kanpur
Kanpur03-2020
Skills
- Account Retention
- Key Account Management
- IT Support
- Account Management
- Revenue Generation
- Client Relationship Building
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Key Account Manager
Xindus Trade Private Limited
09.2023 - Current
Customer Success Associate
Xindus Trader Private Limited
01.2023 - 09.2024
Business Development Executive
FARE Labs Pvt Ltd
01.2022 - 01.2023
Master of Science - Food Microbiology And Toxicology
BBA University
Bachelor of Science - Medical Microbiology and Bacteriology
CSJM University, Kanpur
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