Anish John
Engineering Manager SRE
Bangalore
Summary
Seasoned Engineering Manager with 15 years of expertise in SaaS Operations, specializing in leading SRE, Network and Cloud Ops teams. Proficient in driving end-to-end processes encompassing design, development, testing, orchestration, and optimization of cutting-edge SaaS products. Known for delivering tangible results, prioritizing client satisfaction, and optimizing costs. Adept at fostering high-performing teams and effectively managing distributed teams. Skilled in engaging with management at all levels to drive organizational success.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
Work History
Senior Engineering Manager - SRE/Network/CloudOps
Fortanix Inc.
02.2022 - Current
- Lead a global team of Network Engineers, Site Reliability Engineers (SRE), and Architects. This team is tasked with handling managing network design, configuration, and the implementation of cutting-edge technologies for the Fortanix Saas Infrastructure.
- Built strong global SRE team from scratch and collaborated with the product teams to design SLAs, SLIs, and SLOs for Fortanix products,
- Implemented talent development programs, including training initiatives and career path planning, resulting in increased team cohesion and professional growth.
- Defined road maps, and team objectives, set clear expectations, and conducted regular performance evaluations to ensure alignment with organizational goals.
- Enhanced the Change Management process, incorporating CAB (Change Advisory Board) to optimize change procedures and prevent avoidable service disruptions.
- Managed the implementation and automation of infrastructure provisioning and configuration management utilizing tools like Ansible and Terraform.
- Designed, architected, and set up connectivity between on-premises data centers and the Azure cloud to enable distributed hybrid microservice architecture. This was achieved by implementing an overlay mesh atop the Azure network, employing NVAs and Route Servers.
- Planned and executed Disaster Recovery Testing for our entire product suite, implementing an annual testing schedule to enhance our Recovery Time Objective and Recovery Point Objective
- Consolidated logging system and monitoring tools to drive around 30% OPEX savings
- Spearheaded various expansions and new site builds for new regions and new customers - this involved design review, project management, implementation, budgeting, and capacity planning
- Worked with multiple functions to optimize cloud hosting expenses by delivering monthly reports and cost-cutting ideas
- Also participated in compute saving programs and reserved instances to immediately decrease costs, leading to a savings of approximately $100,000 (35%)
- Guided the team in integrating additional KPIs into our logging stack, expanding our coverage and enabling informed decision-making for both operational and business purposes.
Manager, Cloud Network Services
LogMeIn Inc.
02.2016 - 02.2023
- Manage a global team of 10 Network engineers, 2 Automation Engineers, and 2 Architects, who are responsible for network design, configuration, and implementation of the latest technologies for the LogMeIn SaaS environment
- Improve inter-team communications and decrease time to launch new services and products by initiating and leading discussions between applications and infrastructure teams to streamline processes and increase efficiency and effectiveness
- Evaluate technologies and determine training programs to enable continual improvement of network service
- Plan and manage various projects like Circuit Optimization and Datacenter consolidation, Firewall Automation, ISP automation, Viptela SD-WAN rollout, Multi-Cloud Network Architecture using Aviatrix, and Netscaler to AVI migration
- Evaluated employees' strengths and assigned tasks based on experience, and organized training for team members, aligning it with company needs and personal objectives
- Cross-trained existing employees to maximize team agility and performance
- Responsible for Disaster Recovery planning and implementing proper processes and controls to ensure uninterrupted operation of all systems and supporting business processes.
Senior Network Engineer (Team Lead)
AT&T Communication Services India Pvt Ltd
02.2011 - 01.2016
- Level 2 Technical Support for AT&T's Managed Internet Services
- Configuring, troubleshooting, and optimizing Customer Premise Equipment
- Provide technical support on DHCP, NAT, HSRP etc
- And perform vendor management function
- Troubleshooting routing issues - MPLS / BGP / OSPF
- Provide network and host-based security, incident response, firewall and VPN management and administration
- Technical team lead/SME - handling escalation, acting as technical point of contact for the team, creating process documents, mentoring new hires, etc.
System Operation Specialist
IBM India Pvt Ltd
06.2009 - 01.2011
- Monitoring Client Networks - using NMC, Tivoli
- Provide 24X7 support to Client Infrastructure, including DR (Disaster Recovery)
- Implemented SAP Job Scheduling /Automation - using CA tool Autosys / JIL commands
- Performed Monthly/Weekly Active - Taking offline backup of critical client Servers, assisting Support teams for Business Warehouse Data load activity
- Performed Quality Checks for the team & worked on action plans to improve defective areas.
Education
Postgraduate Program in Management for Professionals (PGP Pro) -
UCLA Anderson Executive Education
Los Angeles, California 01.2020 - 05.2021
BTECH: Computer Science & Engineering - undefined
Calicut University
Kerala, India 08.2004 - 05.2008
Skills
Incident Management and Root Cause AnalysisNetwork Design and Architecture
Infrastructure Planning
Monitoring, Logging and Alerting
Problem Solving and Decision MakingBudgeting and Vendor managementTraining and mentoringDevOps Methodologies and ToolsPublic cloud Management (Azure Aws, GCP)Automation and Infrastructure as Code (Ansible, Terraform)
Data center Build-outs
Mentoring and Coaching
Strategic Planning
Certification
03/2021, ITIL foundation Certificate in IT Service Management, GR750230309AJ
Timeline
Senior Engineering Manager - SRE/Network/CloudOps
Fortanix Inc.
02.2022 - Current
Postgraduate Program in Management for Professionals (PGP Pro) -
UCLA Anderson Executive Education
01.2020 - 05.2021
Manager, Cloud Network Services
LogMeIn Inc.
02.2016 - 02.2023
Senior Network Engineer (Team Lead)
AT&T Communication Services India Pvt Ltd
02.2011 - 01.2016
System Operation Specialist
IBM India Pvt Ltd
06.2009 - 01.2011
BTECH: Computer Science & Engineering - undefined
Calicut University
08.2004 - 05.2008